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- Tasks: Bridge customer insights with teams to enhance operations and contribute to strategies.
- Company: Fast-growing fintech platform in Leicester, UK.
- Benefits: Opportunity to work closely with founders and shape company growth.
- Why this job: Be a key player in a dynamic startup and make a real impact.
- Qualifications: Experience in customer support and strong organisational skills.
- Other info: Exciting environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
A fast-growing fintech platform in Leicester, UK is seeking a Customer Success professional. In this role, you will bridge customer insights with internal teams, enhancing operational efficiency while contributing to product and marketing strategies.
The ideal candidate has experience in customer support, excellent organizational skills, and is comfortable in a dynamic startup environment. This position offers the chance to work closely with founders and play a key role in the company's growth.
Customer Success for Fintech Growth & Founders employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success for Fintech Growth & Founders
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer success achievements. When you get the chance to chat with potential employers, share these stories to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not hiring. Express your passion for customer success and how you can help them grow.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with us. Tailor your application to show how your experience aligns with our mission in fintech, and let’s see how we can work together to drive success!
We think you need these skills to ace Customer Success for Fintech Growth & Founders
Some tips for your application 🫡
Show Your Passion for Fintech: When writing your application, let your enthusiasm for the fintech industry shine through. We want to see how your experiences and interests align with our mission and values.
Highlight Relevant Experience: Make sure to showcase any customer support experience you have. We’re looking for candidates who can demonstrate their ability to bridge customer insights with internal teams effectively.
Be Organised and Clear: In a dynamic startup environment like ours, clarity is key. Structure your application well, using bullet points or headings if necessary, to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Jack & Jill/External Ats
✨Know the Company Inside Out
Before your interview, make sure to research the fintech platform thoroughly. Understand their products, target market, and recent developments. This will not only show your genuine interest but also help you connect your experience with their needs.
✨Showcase Your Customer Support Experience
Be ready to discuss specific examples from your past roles where you successfully resolved customer issues or improved customer satisfaction. Highlight how your organisational skills helped streamline processes or enhance customer experiences.
✨Prepare for Dynamic Scenarios
Since this is a startup environment, be prepared to answer questions about how you handle change and uncertainty. Think of examples where you've adapted quickly to new challenges or contributed to a team in a fast-paced setting.
✨Engage with Founders' Vision
Express your enthusiasm for working closely with founders. Share your thoughts on how customer insights can drive product and marketing strategies. This shows that you’re not just looking for a job, but are genuinely interested in contributing to the company's growth.
