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- Tasks: Drive client growth and satisfaction by managing onboarding and configuring SaaS applications.
- Company: Join a market-leading asset finance fintech transforming the industry.
- Benefits: Enjoy a £1,000 annual training budget and a modern hybrid working culture.
- Why this job: Work with cutting-edge technology and make a real impact in a high-growth environment.
- Qualifications: Strong analytical skills, SaaS experience, and excellent communication abilities.
- Other info: Dynamic role with opportunities for professional development and team social events.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Success Executive, you will play a pivotal role in driving client growth and satisfaction within a leading fintech ecosystem. You will manage end-to-end onboarding, configure complex SaaS applications to meet business requirements, and foster long-term relationships. This role is essential for translating client needs into functional software solutions.
Location: Bedford, UK
Why this role is remarkable:
- Work with cutting-edge SaaS technology at a market-leading firm transforming the automotive and asset finance industry.
- Enjoy a high-growth environment with a generous £1,000 annual training budget and dedicated professional development support.
- Benefit from a modern, hybrid working culture equipped with premium hardware and regular quarterly team social events.
What you will do:
- Lead customer onboarding and configuration of SaaS applications to align with specific client business requirements and goals.
- Establish and maintain strong relationships with key stakeholders to gather feedback and address concerns through proactive communication.
- Translate complex business requirements into clear functional specifications to drive product growth and improve internal processes.
The ideal candidate:
- Possesses strong analytical and problem-solving skills with an autonomous, self-motivated mindset and a curiosity for learning new technologies.
- Demonstrates excellent verbal and written communication skills with the ability to manage multiple technical projects simultaneously.
- Has experience in SaaS environments, ideally familiar with Agile Scrum methodologies and project management tools like Jira and Confluence.
Customer Success Executive at market-leading asset finance fintech employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive at market-leading asset finance fintech
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer success and SaaS environments. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your chat with Jill or any interviews, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Executive at market-leading asset finance fintech
Some tips for your application 🫡
Show Your Passion for Customer Success: When you're writing your application, let your enthusiasm for customer success shine through! We want to see how you can drive client growth and satisfaction, so share any relevant experiences that highlight your skills in building relationships and solving problems.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your experience with SaaS applications and any familiarity with Agile methodologies. We love seeing candidates who take the time to align their skills with what we're looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your past experiences and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to connect with you and ensure your application gets into the right hands. Plus, talking to Jack first can really help us understand your unique strengths and ambitions.
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your SaaS Inside Out
Make sure you’re familiar with the specific SaaS applications the company uses. Brush up on how these tools can be configured to meet client needs, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves managing relationships with key stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex ideas in the past, especially in a technical context.
✨Demonstrate Problem-Solving Prowess
Think of scenarios where you’ve tackled challenges in previous roles. Be ready to discuss how you approached these problems, what solutions you implemented, and the outcomes. This will highlight your analytical skills and self-motivated mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s culture, their approach to customer success, and how they measure client satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
