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- Tasks: Manage the deployment of a patient engagement platform and support clients throughout the process.
- Company: Join a VC-backed health tech startup making waves in clinical research.
- Benefits: Competitive salary, direct access to founders, and significant career growth potential.
- Why this job: Shape the future of healthcare technology while improving patient experiences.
- Qualifications: 1-2 years in a client-facing role with a passion for digital health.
- Other info: Dynamic startup environment with opportunities to build the customer success function.
The predicted salary is between 35000 - 40000 £ per year.
As a Customer Success Associate, you will own the end-to-end implementation of a patient engagement platform, ensuring seamless adoption for clinical research customers. Reporting to the COO, you will bridge the gap between technical and commercial teams to drive product configuration, manage deployments, and maintain high-quality training materials for global research sites.
Location: London, UK
Why this role is remarkable:
- Direct access to founders and a seat at the table in a high-growth startup environment where your contributions shape the product's future.
- Join a well-funded venture backed by top-tier VCs focused on solving critical bottlenecks in the multi-billion dollar clinical research industry.
- Significant career growth potential as you transition from managing individual implementations to helping build out the customer success function from the ground up.
What you will do:
- Manage the end-to-end deployment lifecycle, from initial application configuration and testing to patient-facing rollout.
- Act as the primary technical and operational point of contact for clients, providing ongoing support and triaging requests.
- Collaborate with technical and commercial teams to ensure client feedback is prioritised in the product development roadmap.
The ideal candidate:
- 1-2 years of experience in a client-facing role such as customer success or account management within a technology company.
- Educational background in a scientific or technical discipline with strong organizational and relationship management skills.
- Experience or a strong interest in the digital health or clinical trials sector, with a passion for improving patient experiences.
Customer Success Associate (£35,000 - 40,000) at VC-backed health tech startup employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (£35,000 - 40,000) at VC-backed health tech startup
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! When you talk to Jack, be ready to explain why you're the perfect fit for the Customer Success Associate role. Highlight your experience in client-facing roles and your passion for improving patient experiences.
✨Tip Number 3
Don’t shy away from asking questions during your chat with Jack. This shows your enthusiasm and helps you understand what the company is really looking for. Plus, it gives you a chance to demonstrate your curiosity about the health tech space!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, Jack is there to support you every step of the way, making sure you’re considered for this exciting opportunity.
We think you need these skills to ace Customer Success Associate (£35,000 - 40,000) at VC-backed health tech startup
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and the health tech industry shine through. We want to see that you’re genuinely excited about improving patient experiences and making a difference in clinical research.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in customer success or account management. We’re looking for candidates who can bridge the gap between technical and commercial teams, so emphasise any skills that demonstrate this ability.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Customer Success Associate role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to connect with you and ensure your application gets into the right hands. Plus, it’s super easy – just click 'Talk to Jack' and let’s get started!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know the Product Inside Out
Before your interview, make sure you understand the patient engagement platform you'll be working with. Familiarise yourself with its features and benefits, especially how it impacts clinical research. This will help you demonstrate your enthusiasm and ability to bridge the gap between technical and commercial teams.
✨Showcase Your Client-Facing Experience
Highlight your previous experience in customer success or account management. Be ready to share specific examples of how you've managed client relationships and resolved issues. This will show that you have the skills needed to act as the primary point of contact for clients.
✨Demonstrate Your Passion for Digital Health
Express your interest in the digital health sector and clinical trials during the interview. Share any relevant experiences or insights you have about improving patient experiences. This will resonate well with the company's mission and show that you're genuinely invested in their goals.
✨Prepare Questions for the Founders
Since this role offers direct access to the founders, prepare thoughtful questions to ask them. Inquire about their vision for the company and how they see the Customer Success function evolving. This not only shows your interest but also positions you as someone who is eager to contribute to the company's growth.
