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- Tasks: Support users on their wellness journey with empathetic guidance and high-quality assistance.
- Company: Well-funded healthtech platform transforming user health outcomes.
- Benefits: Career development opportunities, mission-driven work, and a collaborative environment.
- Why this job: Make a real impact on user health while working in a rapidly scaling organisation.
- Qualifications: Experience in customer support, exceptional communication, and a passion for improving user experiences.
- Other info: Join a dynamic team backed by top-tier VCs in the health sector.
The predicted salary is between 36000 - 60000 £ per year.
You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.
Location: London, UK
Why this role is remarkable:
- Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities.
- Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector.
- Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.
What you will do:
- Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.
- Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
- Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.
The ideal candidate:
- Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
- Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.
- A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.
Next steps:
- Visit our website.
- Click 'Talk to Jack'.
- Talk to Jack so he can understand your experience and ambitions.
- Jack will make sure Jill considers you for this role.
- If Jill thinks you’re a great fit and her client wants to meet you, they will introduce you.
- If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs. This is an open role that Jill is currently recruiting from Jack's network.
Care Specialist at well-funded healthtech platform employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Specialist at well-funded healthtech platform
✨Tip Number 1
Make sure you know your stuff! Research the healthtech platform and understand their mission. This will help you connect with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role is all about providing empathetic support, be ready to demonstrate how you can translate complex information into simple advice during your chat with Jack.
✨Tip Number 3
Be prepared to share specific examples from your past experiences. Think of times when you’ve solved problems or improved user experiences, as these stories will resonate well with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure Jack gets your details directly, making it easier for him to advocate for you with Jill.
We think you need these skills to ace Care Specialist at well-funded healthtech platform
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with users on a personal level. We want to see how you can provide that high-touch support and guidance that our members need on their wellness journey.
Be Clear and Concise: When describing your experience, keep it straightforward. We love candidates who can translate complex information into simple, actionable advice. Show us how you've done this in past roles!
Highlight Collaboration Skills: Since this role involves working closely with internal teams, share examples of how you've successfully collaborated in the past. We’re looking for proactive problem-solvers who thrive in team settings.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to Jack, who will help you take the next steps in the process. We’re excited to hear from you!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know the Company Inside Out
Before your chat with Jack, make sure you research the healthtech platform thoroughly. Understand their mission, values, and recent developments. This will not only impress Jack but also help you tailor your responses to align with the company's goals.
✨Showcase Your Empathy
As a Care Specialist, empathy is key. Prepare examples from your past experiences where you've provided high-touch support or resolved complex user inquiries. Highlight how your approach positively impacted users' wellness journeys.
✨Communicate Clearly and Confidently
Practice translating complex information into simple, actionable advice. During the interview, focus on clear communication, as this role requires exceptional skills in conveying information to a diverse audience.
✨Be a Proactive Problem-Solver
Think of scenarios where you've identified pain points and collaborated with teams to enhance user experiences. Be ready to discuss how you can bring that proactive mindset to the role, showing your passion for improving user outcomes through data and empathy.
