Head of Commercial

Position Title: Head of Commercial

Reports to: Managing Director

Location: Glossop, Derbyshire

Salary and benefits: Circa £50k per annum (DOE). Enjoy a robust benefits package including BUPA cash plan, bonus holiday scheme, company loyalty rewards.

The Role:

The Head of Commercial is responsible for driving sustained commercial growth for our highly bespoke joinery business. Working in close partnership with the Design Director, this role ensures a strong, proactive sales pipeline while bringing structure, discipline and commercial clarity to every stage of the client journey. This role requires a highly motivated commercial leader who is comfortable pushing opportunities forward, maintaining momentum and converting interest into confirmed work, while respecting the craft-led, detail-driven nature of our business. Success comes from intelligent persistence, exceptional organisation and the ability to balance ambition with realism.

Vision, Values & Mission:

At Jack Badger, we’re building a workplace we’re proud of, defined by exceptional craftsmanship and a shared commitment to excellence. This vision demands dedication, hard work, and a united team effort. From our roots in traditional joinery, we draw inspiration from the resilience of our predecessors, who created timeless work under challenging conditions. That legacy drives us to push boundaries in every project we undertake.

We stand out not just for the quality of our joinery, but for the passionate, skilled individuals who make up our entire team. From our craftsmen to the specialists working in other departments, we’re a group united by a pursuit of quality and pride in what we do. We’re looking for people who share our values—trust, collaboration, enthusiasm, respect, and an unwavering commitment to craftsmanship—to join us in achieving our goals.

Roles and Responsibilities:

• Sales Leadership & Commercial Drive

• Take ownership of driving sales performance and delivering agreed revenue targets
• Actively manage and progress all sales opportunities, ensuring consistent forward momentum
• Identify, develop and convert new business opportunities within our target market
• Build confidence with clients through clarity, credibility and decisive commercial leadership
• Maintain focus and urgency across the sales pipeline without compromising quality or values

• Lead client relationships from first enquiry through to contract completion
• Develop long-term relationships with high-net-worth clients, consultants and professional partners
• Represent the business as a trusted, professional and commercially astute brand ambassador
• Manage expectations clearly and proactively throughout the sales and pre-delivery phases

• Own and maintain the company CRM system, ensuring all enquiries, opportunities and communications are accurately recorded
• Maintain clear, structured and reliable sales data to support forecasting and decision-making
• Track progress of all live opportunities and intervene early where momentum slows
• Produce regular pipeline, forecasting and performance reports for leadership review
• Bring rigour and consistency to sales administration, ensuring no opportunity is lost through poor process

• Lead the development and maintenance of pricing structures and rate cards in collaboration with the Design Director
• Ensure all proposals, quotations and variations are commercially sound, clearly presented and issued promptly
• Take responsibility for contract documentation and final commercial sign-off
• Oversee invoicing aligned to project milestones, ensuring accuracy and timeliness
• Monitor cashflow closely and manage payment follow-ups professionally and persistently
• Resolve commercial queries or discrepancies quickly, protecting both client relationships and business performance

• Work in close partnership with the Design Director, aligning commercial drive with creative ambition
• Support a joined-up approach between sales, design and workshop teams
• Operate with integrity, transparency and reliability at all times
• Demonstrate respect for craftsmanship, people and process
• Lead by example in organisation, communication and accountability

Required Skills and Experience:

• Relentlessly driven to deliver results, while remaining thoughtful and measured in approach
• Highly organised, disciplined and comfortable managing complex sales administration
• Confident managing CRM systems, commercial data and reporting
• Strong interpersonal skills with the ability to influence and build trust
• Comfortable operating in a bespoke, detail-led environment where collaboration is essential
• Calm, resilient and solutions-focused under pressure
• Proven experience in a senior commercial, sales or business development role
• Demonstrable success in driving revenue growth and managing complex sales pipelines
• Strong experience with CRM systems, pricing and invoicing processes
• Experience within high-end, bespoke or design-led businesses highly desirable
• Excellent written and verbal communication skills

Company Overview:

Jack Badger Ltd is a team of some of the most talented and knowledgeable traditional joiners across the UK. Inspired by historical joinery and carving techniques, our style takes creative cues from Medieval designs to create considered and beautifully handcrafted internal and external doors, panelling, flooring and other architectural features, fit for modern living. Our multi-award winning joinery studio provides the perfect base for us to blend our traditional hand carving and joinery techniques with our innovative in-house technological and CAD capabilities. This allows us to keep developing our designs and working practices, so that we can continue to take on the most innovative and complex of projects.

We work collaboratively with clients and other third parties on projects across the country. Our pragmatic approach, from unpicking historic joinery techniques, adds a diverse knowledge base to project teams, helping to refine ideas and create something truly authentic out of the best natural and sustainable wood. In short, Jack Badger create considered, historically inspired pieces that will live and be loved for centuries to come.

To Apply: Please send your CV and a cover letter outlining your experience and suitability for the role to jobs@jackbadger.co.uk