Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive value for enterprise accounts and lead impactful onboarding and AI adoption.
- Company: Join Airtable, a leading no-code enterprise app platform with a dynamic culture.
- Benefits: Competitive salary, equity options, and clear career progression opportunities.
- Why this job: Be at the forefront of the AI revolution and empower Fortune 100 companies.
- Qualifications: 5+ years in Customer Success or Account Management in B2B SaaS.
- Other info: Work in a high-growth environment with international transfer opportunities.
The predicted salary is between 80000 - 120000 £ per year.
Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.
Why this role is remarkable:
- Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents.
- Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.
- Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.
What you will do:
- Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
- Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
- Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.
The ideal candidate:
- Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
- Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients.
- Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
Scaled Customer Success Manager, EMEA (£100k-£115k OTE + Equity) at Airtable employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled Customer Success Manager, EMEA (£100k-£115k OTE + Equity) at Airtable
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airtable on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Airtable's product inside out. We should be ready to discuss how we can help enterprise customers implement AI and automation. Show them we’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice our pitch! We need to articulate our experience in Customer Success clearly, especially how we've driven value for clients in the past. Let’s make sure we highlight our 'teacher at heart' mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Airtable team.
We think you need these skills to ace Scaled Customer Success Manager, EMEA (£100k-£115k OTE + Equity) at Airtable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scaled Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to manage enterprise accounts effectively.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Airtable. Share specific examples of how you've driven customer success and helped clients achieve their goals, especially in a scaled model.
Showcase Your Technical Skills: Since this role involves translating complex systems into actionable insights, don’t forget to mention any technical skills or tools you’re familiar with. This will help us see how you can contribute to our mission of empowering customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get the best possible experience while applying!
How to prepare for a job interview at Jack and Jill AI
✨Know Your Stuff
Before the interview, dive deep into Airtable's platform and its features. Understand how it empowers businesses to automate workflows without code. This knowledge will help you articulate how your experience aligns with their mission and how you can drive value for enterprise accounts.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed customer accounts or led onboarding processes. Highlight any data-driven strategies you used to improve customer engagement or retention, as this aligns perfectly with the role's focus on driving consistent license activation.
✨Emphasise Your Teaching Skills
Since the ideal candidate is described as a 'teacher at heart', be ready to discuss how you've simplified complex concepts for clients in the past. Share instances where you've led workshops or training sessions that resulted in improved customer understanding and satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about Airtable's approach to customer success and AI adoption. Inquire about their strategies for managing a pooled portfolio model and how they measure customer ROI. This shows your genuine interest in the role and helps you assess if it's the right fit for you.