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- Tasks: Lead and scale the Customer Success function to drive growth and retention.
- Company: Fast-growing B2B SaaS platform transforming consumer brand management.
- Benefits: Significant autonomy, influence, and a chance to shape a critical business area.
- Why this job: Join a dynamic team and make a real impact on customer success strategies.
- Qualifications: 4-7 years in B2B SaaS Customer Success with strong leadership skills.
- Other info: Opportunity to mentor a high-performing team in a thriving environment.
The predicted salary is between 36000 - 60000 £ per year.
Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionising how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
Why this role is remarkable:
- Lead and scale the entire Customer Success function, transforming it into a growth driver
- Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands
- Enjoy significant autonomy and influence, shaping the direction of a critical business area
What you will do:
- Own and implement the Customer Success strategy, building scalable playbooks and frameworks
- Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption
- Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence
The ideal candidate:
- 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles
- Proven track record of building or scaling a CS team in a high-growth, dynamic environment
- Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)
How to Apply:
- Step 1. Visit our website
- Step 2. Click 'Speak with Jack'
- Step 3. Login with your LinkedIn profile
- Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions
- Step 5. If the hiring manager would like to meet you, Jack will make the introduction
Head of Customer Success at fast-growing B2B SaaS platform in London employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at fast-growing B2B SaaS platform in London
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and customer success strategies. This will help you tailor your conversation with Jack and show that you're genuinely interested in making an impact.
✨Tip Number 2
Prepare some solid questions for Jack. Think about what you want to achieve in the role and how you can contribute to the company's growth. This shows initiative and helps you stand out from the crowd.
✨Tip Number 3
Highlight your past successes in customer retention and team leadership during your chat. Share specific examples of how you've driven growth in previous roles, as this will resonate well with the hiring manager's needs.
✨Tip Number 4
Don't forget to follow up after your chat with Jack! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind and demonstrate your professionalism.
We think you need these skills to ace Head of Customer Success at fast-growing B2B SaaS platform in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for Customer Success shine through. We want to see how you can transform the function into a growth driver and why you're excited about shaping strategy in this pivotal role.
Highlight Relevant Experience: Make sure to showcase your 4-7 years of experience in B2B SaaS Customer Success or similar roles. We’re looking for proven track records, so don’t hold back on sharing your achievements in retention and team building!
Tailor Your Application: Customise your application to reflect the specific requirements of the Head of Customer Success role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Follow Our Application Steps: Remember to apply through our website! Follow the steps outlined in the job description to connect with Jack. This is your chance to make a great first impression, so be prepared to discuss your experience and ambitions.
How to prepare for a job interview at Jack and Jill AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like Net Revenue Retention (NRR) and customer adoption rates. Be ready to discuss how you've used these metrics in your previous roles to drive success and retention.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you mentored a team or implemented strategies that led to significant growth. This role is all about building a high-performing team, so demonstrate how you can inspire and lead others.
✨Understand the Company’s Customer Base
Research the major consumer brands that the company works with. Be prepared to discuss how you would tailor the Customer Success strategy to meet their specific needs and drive expansion within those accounts.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in Customer Success. Think through scenarios where you've had to identify upsell opportunities or improve customer engagement, and be ready to share your thought process and outcomes.
