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- Tasks: Build and lead customer success from scratch in a high-growth fintech startup.
- Company: Exciting VC-backed fintech startup with industry veterans from Stripe and Wise.
- Benefits: Meaningful equity, competitive salary, and a chance to shape the future of finance.
- Why this job: Directly impact product development and help ambitious companies thrive with AI tools.
- Qualifications: Experience in scaling customer success in fintech or B2B SaaS environments.
- Other info: Join a dynamic team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join a high-growth fintech startup building the financial home for European scale-ups. As the first Customer Success hire, you will build the function from scratch, working directly with founders and finance leads at ambitious companies. You will design onboarding processes and translate customer feedback into product improvements alongside a world-class founding team.
Location: London, UK
Why this role is remarkable:
- Opportunity to build and lead a foundational function at a well-funded fintech led by industry veterans from Stripe and Wise.
- Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
- High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
What you will do:
- Design and own the end-to-end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
- Partner directly with startup founders and finance teams to ensure they maximize value from the platform's AI automation tools.
- Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.
The ideal candidate:
- Proven experience in 0→1 environments, having scaled customer success or account management processes within the fintech or B2B SaaS sectors.
- Exceptional analytical and communication skills, with the ability to turn complex financial pain points into simple, automated product solutions.
- Deep empathy for the startup ecosystem and a proactive mindset for solving the unique challenges faced by high-growth finance teams.
Founding Customer Success Manager at VC-backed fintech startup in London employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager at VC-backed fintech startup in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversation with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare some thoughtful questions for Jack. This not only demonstrates your enthusiasm but also helps you gauge if the startup culture aligns with your values and work style.
✨Tip Number 3
Showcase your unique experiences! Think about how your background in customer success can directly impact the startup's growth. Be ready to share specific examples during your chat with Jack.
✨Tip Number 4
Don’t forget to follow up! After your conversation with Jack, send a quick thank-you note. It keeps you on their radar and shows your professionalism. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Founding Customer Success Manager at VC-backed fintech startup in London
Some tips for your application 🫡
Show Your Passion for Fintech: When you're writing your application, let your enthusiasm for the fintech world shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about building a financial home for scale-ups.
Tailor Your Experience: Make sure to highlight your experience in 0→1 environments and customer success roles. We’re looking for specific examples of how you've scaled processes in fintech or B2B SaaS, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain complex ideas. This will show us that you can communicate effectively with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to connect with you and ensure your application gets into the right hands. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Jack and Jill AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, activation, and adoption rates. Be ready to discuss how you would define and track these metrics in a fintech environment, as this will show your analytical skills and understanding of the role.
✨Showcase Your 0→1 Experience
Prepare specific examples from your past where you've successfully built customer success processes from scratch. Highlight any challenges you faced and how you overcame them, as this will demonstrate your proactive mindset and ability to thrive in a startup ecosystem.
✨Understand the Fintech Landscape
Familiarise yourself with the current trends and challenges in the fintech sector, especially those affecting B2B SaaS. This knowledge will help you engage in meaningful conversations with the founders and finance leads during the interview.
✨Empathy is Key
Be prepared to discuss how you empathise with customers' pain points and how you translate that into actionable solutions. Share examples of how you've used customer feedback to drive product improvements, as this aligns perfectly with the role's expectations.
