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- Tasks: Own and scale the customer success strategy for hospitality partners.
- Company: Well-funded circular fintech platform with a focus on high performance.
- Benefits: Competitive salary, equity options, and a dynamic work environment.
- Why this job: Join a high-growth fintech and make a real impact in the hospitality sector.
- Qualifications: 5+ years in customer success or relationship management, preferably in fintech.
- Other info: Collaborate with an elite team and enjoy excellent career growth opportunities.
The predicted salary is between 40000 - 60000 £ per year.
You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This hands‐on role combines high‐level strategy with execution, acting as the primary advocate for merchants within a fast-moving startup environment.
Why this role is remarkable:
- Opportunity to join a high-growth fintech backed by top-tier VCs in Europe and North America.
- Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.
- Join an elite team of A-players with a culture focused on high performance, ownership, and winning together.
What you will do:
- Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.
- Manage the end-to-end merchant experience post-onboarding, providing data-driven performance insights and resolving technical or operational issues.
- Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.
The ideal candidate:
- 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.
- Proven track record of growing and retaining revenue-generating accounts in a fast-paced, startup environment.
- Data-driven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.
Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform in London employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategy and think of ways you can contribute. We want to see your passion for helping customers thrive!
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used metrics to drive success in previous roles. We love candidates who can turn numbers into actionable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that aligns with our mission to support the independent hospitality sector.
We think you need these skills to ace Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer success, relationship management, and any relevant fintech or SaaS background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be sure to mention specific experiences that demonstrate your ability to manage relationships and drive retention.
Showcase Your Data Skills: Since this role requires a data-driven mindset, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to make strategic decisions or improve customer experiences in your previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Jack and Jill AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the fintech industry. Be ready to discuss how you've used data to drive retention and growth in your previous roles. This shows you understand the importance of a data-driven approach.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience in managing relationships with clients. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to advocate for merchants and ensure their success.
✨Understand the Company’s Mission
Research the circular fintech platform and its impact on the hospitality sector. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. This shows genuine interest and commitment to the role.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask during the interview. Inquire about their customer success strategy or how they measure account-level KPIs. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
