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For Companies At a Glance
- Tasks: Lead customer onboarding, training, and drive renewals for a healthtech SaaS platform.
- Company: Join a well-funded healthtech SaaS platform with a mission to eliminate pain.
- Benefits: Competitive salary, equity options, and the chance to shape customer success.
- Why this job: Be an early hire and make a real impact on customer experiences and product strategy.
- Qualifications: Experience in customer success or related fields, with strong communication skills.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 45000 - 50000 £ per year.
Join as an early Customer Success hire to build best-in-class customer retention for a rapidly growing healthtech SaaS platform. You will own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360-role is crucial for shaping the post-sales experience and impacting product strategy.
Location: London, UK
Why this role is remarkable:
- Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.
- Join a fast-growing, well-funded healthtech platform backed by top UK investors, with meaningful share options.
- Contribute to a mission-driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.
What you will do:
- Lead smooth, high-quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
- Own renewals and upsell opportunities, proactively monitoring.
Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. We want you to show genuine interest in their goal of eliminating musculoskeletal pain. Tailor your answers to reflect how your experience aligns with their vision.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your customer success strategies clearly. We suggest rehearsing common interview questions and scenarios so you can confidently showcase your skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, Jack, our AI agent, is there to help you ace the process and find other amazing opportunities.
We think you need these skills to ace Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London
Some tips for your application 🫡
Show Your Passion for Healthtech: When writing your application, let your enthusiasm for healthtech shine through! We want to see how much you care about making a difference in people's lives, especially when it comes to musculoskeletal pain. Share any relevant experiences or projects that highlight your commitment to this mission.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer retention, onboarding, and upselling. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to see your key qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Jack and Jill AI
✨Know the Company Inside Out
Before your interview, dive deep into the healthtech SaaS platform's mission and values. Understand their products and how they aim to eliminate musculoskeletal pain. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences that highlight your ability to manage customer lifecycles effectively. Discuss how you've successfully onboarded clients, driven renewals, or identified upsell opportunities. Use metrics to back up your achievements!
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, customer success strategies, and how they measure success in this role. This shows you're not just interested in the job, but also in contributing to their future.
✨Be Ready to Discuss Challenges
Think about potential challenges in customer success within the healthtech sector. Be prepared to discuss how you would tackle these issues, demonstrating your problem-solving skills and proactive mindset. This will set you apart as a candidate who can think critically and strategically.
