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- Tasks: Build and lead customer success from scratch in a high-growth fintech startup.
- Company: Exciting VC-backed fintech startup with industry veterans from Stripe and Wise.
- Benefits: High-ownership role with equity and direct impact on product development.
- Why this job: Shape the future of finance while working closely with ambitious startup founders.
- Qualifications: Experience in scaling customer success in fintech or B2B SaaS environments.
- Other info: Join a dynamic team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join a high-growth fintech startup building the financial home for European scale-ups. As the first Customer Success hire, you will build the function from scratch, working directly with founders and finance leads at ambitious companies. You will design onboarding processes and translate customer feedback into product improvements alongside a world-class founding team.
Location: London, UK
Why this role is remarkable
- Opportunity to build and lead a foundational function at a well-funded fintech led by industry veterans from Stripe and Wise.
- Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
- High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
What you will do
- Design and own the end-to-end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
- Partner directly with startup founders and finance teams to ensure they maximize value from the platform's AI automation tools.
- Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.
The ideal candidate
- Proven experience in 0→1 environments, having scaled customer success or account management processes within the fintech or B2B SaaS sectors.
- Exceptional analytical and communication skills, with the ability to turn complex financial pain points into simple, automated product solutions.
- Deep empathy for the startup ecosystem and a proactive mindset for solving the unique challenges faced by high-growth finance teams.
Founding Customer Success Manager at VC-backed fintech startup employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager at VC-backed fintech startup
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversation with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare some thoughtful questions for Jack. This not only demonstrates your enthusiasm but also helps you gauge if the startup is the right fit for you. Think about what you want to know about their customer success vision!
✨Tip Number 3
Show off your experience in scaling customer success! Be ready to share specific examples of how you've tackled challenges in previous roles, especially in fintech or B2B SaaS. We want to hear your success stories!
✨Tip Number 4
Don’t forget to follow up after your chat with Jack! A quick thank-you message can go a long way. It keeps you on their radar and shows your professionalism. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Founding Customer Success Manager at VC-backed fintech startup
Some tips for your application 🫡
Show Your Passion for Fintech: When you're writing your application, let your enthusiasm for the fintech world shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about building something impactful in this space.
Tailor Your Experience: Make sure to highlight your experience in customer success or account management, especially in 0→1 environments. We’re keen on seeing how your past roles have prepared you to build and lead from scratch, so don’t hold back!
Be Data-Driven: Since we’re all about metrics, include specific examples of how you've defined and tracked success metrics in your previous roles. Show us how you’ve turned customer feedback into actionable insights that improved products or services.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to connect with you and ensure your application gets the attention it deserves. Plus, Jack is ready to chat and help you out with any questions you might have.
How to prepare for a job interview at Jack and Jill AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, activation, and adoption rates. Be ready to discuss how you would define and track these metrics in your role as a Founding Customer Success Manager.
✨Showcase Your 0→1 Experience
Prepare specific examples from your past where you've successfully built customer success processes from scratch. Highlight your experience in fintech or B2B SaaS environments to demonstrate your fit for this high-growth startup.
✨Understand the Startup Ecosystem
Research the unique challenges faced by high-growth finance teams. Be prepared to discuss how your deep empathy for the startup ecosystem can help you proactively solve these challenges in your new role.
✨Communicate Complex Solutions Simply
Practice explaining complex financial pain points and how you would translate them into simple, automated product solutions. This will showcase your exceptional analytical and communication skills, which are crucial for the role.
