Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create and lead the customer success strategy for a groundbreaking fintech startup.
- Company: Join a VC-backed fintech startup with a focus on innovation and growth.
- Benefits: Equity options, competitive salary, and the chance to shape a new function.
- Why this job: Be a key player in scaling a leading financial platform and drive real change.
- Qualifications: Experience in fintech or B2B SaaS, with strong analytical and communication skills.
- Other info: Exciting opportunity to work closely with startup founders and make a significant impact.
The predicted salary is between 36000 - 60000 £ per year.
A VC-backed fintech startup is seeking a Founding Customer Success Manager to establish the function from scratch. This role involves designing the customer success lifecycle, working directly with startup founders to maximize the AI automation platform's value.
The ideal candidate will have experience in fintech or B2B SaaS, with strong analytical and communication skills. Join this exciting startup to make a direct impact on scaling and building a leading financial platform.
Founding CSM for Fintech Scaleups | Equity employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding CSM for Fintech Scaleups | Equity
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who are already working in startups. Use LinkedIn to connect and engage with them; you never know who might have a lead on that perfect role.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies that highlight your experience in customer success, particularly in fintech or B2B SaaS. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Prepare for interviews by understanding the startup's mission and how they leverage AI in their platform. Be ready to discuss how you can design a customer success lifecycle that aligns with their goals and maximises value.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Founding CSM for Fintech Scaleups | Equity
Some tips for your application 🫡
Show Your Passion for Fintech: When writing your application, let your enthusiasm for fintech shine through! We want to see how your experience aligns with our mission and how you can contribute to building a leading financial platform.
Highlight Relevant Experience: Make sure to showcase any previous roles in fintech or B2B SaaS. We’re looking for someone who can hit the ground running, so detail your achievements and how they relate to customer success.
Be Analytical and Clear: Since this role involves designing the customer success lifecycle, we need to see your analytical skills in action. Use clear examples in your application that demonstrate your ability to analyse data and communicate insights effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jack and Jill AI
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech space. Understand how AI automation is transforming customer success in B2B SaaS. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the industry.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive customer success. Whether it's improving retention rates or enhancing customer satisfaction, be ready to share metrics and outcomes. This will demonstrate your ability to leverage analytics in a startup environment.
✨Communicate Clearly and Confidently
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable. This will help you convey your ideas effectively during the interview.
✨Align with Their Vision
Research the startup's mission and values. Be prepared to discuss how your vision for customer success aligns with theirs. Showing that you understand their goals and can contribute to their growth will set you apart from other candidates.
