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- Tasks: Build strong relationships with enterprise accounts and drive product adoption in the finance sector.
- Company: Join a high-growth developer tools platform backed by top-tier VCs.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape product strategy.
- Why this job: Work with elite software engineering teams and tackle complex technical challenges.
- Qualifications: Experience in project management and customer-facing roles in tech.
- Other info: Dynamic startup environment with a focus on innovation and impact.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager focusing on the finance sector, you will own the technical relationship with strategic enterprise accounts. You will drive product adoption among software engineering teams, translate customer insights into product feedback, and ensure long-term value through success planning and business reviews to maximize retention and expansion.
Location: Cambridge, UK
Why this role is remarkable:
- Work directly with elite software engineering teams at major global financial institutions to solve complex technical challenges.
- Join a well-funded startup backed by top-tier VCs that is defining a new category in software reliability.
- Enjoy a high-impact role where your technical insights directly shape the product roadmap and long-term company strategy.
What you will do:
- Establish long-lasting technical relationships within major enterprise accounts to drive high customer satisfaction and retention.
- Create comprehensive success plans including onboarding, training, and routine business reviews to demonstrate tangible ROI.
- Partner with Sales and Engineering teams to provide actionable product feedback and identify new account opportunities.
The ideal candidate:
- Proven project management experience in the technology industry with a strong background in customer-facing roles.
- Ability to engage deeply with technical products and influence software engineers as the primary end-user base.
- Results-oriented mindset with the resilience to navigate complex enterprise environments and manage multiple stakeholders.
Customer Success Manager at high-growth developer tools platform employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager at high-growth developer tools platform
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! When you talk to Jack, be ready to share your experience and how it aligns with the Customer Success Manager role. Highlight your project management skills and any relevant tech experience.
✨Tip Number 3
Be proactive! After chatting with Jack, follow up if you haven’t heard back. It shows enthusiasm and keeps you on their radar. Plus, it’s a great way to ask for feedback or next steps.
✨Tip Number 4
Don’t forget to leverage your network! If you know anyone in the finance sector or at the company, reach out. A referral can make a huge difference in getting noticed by Jill.
We think you need these skills to ace Customer Success Manager at high-growth developer tools platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in project management and customer-facing roles, especially in the tech industry, to show us you're the right fit!
Showcase Your Technical Skills: Since you'll be working with elite software engineering teams, it's crucial to demonstrate your technical knowledge. Share specific examples of how you've engaged with technical products and influenced end-users in your previous roles.
Emphasise Results and Resilience: We love candidates who are results-oriented! In your application, mention any achievements that showcase your ability to navigate complex environments and manage multiple stakeholders effectively.
Apply Through Our Website: Don't forget to apply through our website! Just click 'Talk to Jack' and let him know about your experience and ambitions. This way, we can ensure your application gets the attention it deserves!
How to prepare for a job interview at Jack and Jill AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the finance sector. Be ready to discuss how you’ve used these metrics in past roles to drive product adoption and retention. This shows you understand the importance of data in managing customer relationships.
✨Demonstrate Technical Acumen
Since this role involves working closely with software engineering teams, make sure you can speak their language. Familiarise yourself with the technical aspects of the products you'll be supporting. Prepare examples of how you've influenced technical decisions or provided feedback that shaped product development.
✨Prepare Success Plans
Think about how you would create a comprehensive success plan for a hypothetical client. Be ready to outline your approach to onboarding, training, and conducting business reviews. This will demonstrate your proactive mindset and ability to deliver tangible ROI for clients.
✨Engage with Real Scenarios
During the interview, be prepared to discuss real-life scenarios where you navigated complex enterprise environments. Share specific challenges you faced, how you managed multiple stakeholders, and the outcomes. This will highlight your project management skills and resilience in customer-facing roles.
