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- Tasks: Own and scale the customer success strategy for hospitality partners.
- Company: Join a well-funded circular fintech platform with top-tier VC backing.
- Benefits: Competitive salary, equity options, and a dynamic startup culture.
- Why this job: Make a real impact in a high-growth fintech supporting independent businesses.
- Qualifications: 5+ years in customer success or relationship management, preferably in fintech.
- Other info: Collaborate with an elite team focused on performance and innovation.
The predicted salary is between 42000 - 84000 £ per year.
You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This hands‑on role combines high‑level strategy with execution, acting as the primary advocate for merchants within a fast-moving startup environment.
Why this role is remarkable:
- Opportunity to join a high-growth fintech backed by top-tier VCs in Europe and North America.
- Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.
- Join an elite team of A-players with a culture focused on high performance, ownership, and winning together.
What you will do:
- Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.
- Manage the end-to-end merchant experience post-onboarding, providing data-driven performance insights and resolving technical or operational issues.
- Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.
The ideal candidate:
- 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.
- Proven track record of growing and retaining revenue-generating accounts in a fast-paced, startup environment.
- Data-driven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.
Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform employer: Jack and Jill AI
Contact Detail:
Jack and Jill AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in customer success or relationship management. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, even if they’re not hiring. Express your passion for their mission and how you can contribute to their success.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our awesome team.
We think you need these skills to ace Customer Success Manager (£50,000 - £70,000 + Equity) at Well-funded circular fintech platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer success, relationship management, and any relevant fintech or SaaS background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to grow and retain accounts. Use metrics where possible to show how you've made an impact – numbers speak volumes in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at this exciting fintech adventure!
How to prepare for a job interview at Jack and Jill AI
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your data-driven mindset. Brush up on key metrics related to customer retention and account growth. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Relationship Skills
This role is all about managing relationships with hospitality partners. Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight any specific strategies you used to ensure long-term retention.
✨Understand the Fintech Landscape
Familiarise yourself with the current trends in fintech, especially those affecting the hospitality sector. Being able to discuss these insights will show your passion for the industry and your readiness to contribute to the company's success.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving a technical issue or improving a merchant's performance. Think through potential scenarios and prepare structured responses that highlight your problem-solving skills and strategic thinking.
