At a Glance
- Tasks: Own the customer lifecycle and drive strategic growth in a fast-paced AI startup.
- Company: Join Hook, a top Series A AI startup backed by leading investors.
- Benefits: Competitive salary with OTE, dynamic work environment, and growth opportunities.
- Other info: Collaborate with product and engineering teams to enhance customer experience.
- Why this job: Shape the future of customer success while working with innovative AI technologies.
- Qualifications: 3-7 years in Customer Success or Account Management with strong technical skills.
The predicted salary is between 70000 - 80000 £ per year.
Join a high-growth AI company redefining revenue prediction and customer loyalty. As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. This role blends technical depth with commercial ownership, offering a unique opportunity to shape the future of the CS discipline.
Location: London, UK
Why this role is remarkable:
- Partner with customers who are CS professionals themselves, requiring a high level of strategic credibility and industry depth.
- Join a Sifted-ranked top 100 fastest-growing startup backed by Tier-1 investors like Lightspeed and Balderton Capital.
- Influence the product roadmap directly by working at the intersection of AI, machine learning, and proactive customer growth strategies.
What you will do:
- Own the end-to-end customer lifecycle including strategic onboarding, value realization, and leading all renewal and expansion conversations.
- Act as a technical subject matter expert, coaching customers on platform integrations and data-driven best practices to ensure adoption.
- Collaborate cross-functionally with Hook's Product and Engineering teams to translate customer feedback into scalable platform enhancements.
The ideal candidate:
- 3-7 years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record.
- Strong technical aptitude with the ability to explain complex software and integrations to both technical and executive stakeholders.
- Highly organized and proactive professional who thrives in fast-paced Series A environments where playbooks are actively being built.
Customer Success Manager (£70,000 - £80,000 + OTE) at Hook employer: Jack and Jill AI
Join a fast-growing AI startup that is redefining the landscape of heavy industries with cutting-edge technology. Located in vibrant Austin, USA or London, UK, this company offers a dynamic work culture that fosters innovation and collaboration, alongside significant opportunities for personal and professional growth. As a key player in shaping the talent strategy, you will have the chance to influence the hiring process and contribute to a mission-driven environment that values high performance and trust.
