At a Glance
- Tasks: Lead impactful travel initiatives and drive positive change across all operations.
- Company: Join Jacada Travel, a leader in responsible travel within the Wilderness Group.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment focused on innovation and community impact.
- Why this job: Make a real difference in the travel industry while inspiring others.
- Qualifications: 3-5 years in sustainability roles with strong project management skills.
The predicted salary is between 58000 - 58000 £ per year.
At Jacada Travel, we have a responsibility to make the travel we provide an uplifting experience for all concerned, from our travellers to the places they visit and the people they meet along the way. We believe travel has the power to be immensely positive for everyone if it’s conducted responsibly. As a proud brand within the Wilderness Group, Jacada plays a key role in promoting responsible travel with a positive impact on conservation and community.
Positive impact has been part of Jacada’s vision since our early years, which we’ve continued to strengthen and build on. We are seeking an inspiring, operationally strong Head of Positive Impact to lead our efforts, drive new projects and build on the solid foundations we already have. Reporting directly to the Founder & MD, you will join our SLT+ Strategy & Alignment Team. This is a senior cross‑functional role for an individual who is highly skilled in project execution and stakeholder management. You must be deeply strategic yet retain the humility to roll up your sleeves, working across all departments to make positive impact the most natural and rewarding path for our guests, our partners, and our internal teams.
Key Responsibilities
- Strengthening PI in all of our operations, including advising on DMC tendering frameworks and introducing positive impact to new‑hires onboarding alongside L&D.
- Facilitating high‑quality, positive impact as an integral part of the decision‑making process for our clients, creating meaningful connections between our travellers and the local community or conservation efforts.
- Managing our current PI Projects: Scope, track, and successfully deliver quarterly and annual positive impact initiatives on time, to budget, and in alignment with our 2030 objectives.
- Proactively managing a complex network of internal and external relationships, including regional SLT, Regional Travel Design Heads, marketing leads, external sustainability auditors, in‑country DMCs, and non‑profit partners.
- Partnering with our Product and contracting teams to investigate the impact of our key accommodation partners and overseeing the creation of clear ‘key positive impact’ breakdowns for our website and client‑facing materials.
- Safeguarding the integrity of Jacada’s Positive Impact Principles across all product, partner, and operational decisions.
- Working closely with counterparts at the Wilderness Group to align, measure, and communicate Jacada's contribution to broader Wilderness projects.
- Representing Jacada within key networks and actively collaborating across the industry to share insights and elevate industry impact standards.
- Collaborating closely with our Marketing and Content teams to produce regular, authentic communications for our company and travellers, sharing our impact stories transparently.
- Being comfortable speaking to media and being Jacada’s face of positive impact.
Skills for Success
- Minimum of 3–5 years’ experience in a sustainability/impact‑focused role, with clear project management and leadership experience.
- Proven ability to manage multi‑departmental projects from concept to completion.
- Exceptional interpersonal skills with a natural ability to consult, influence, and manage expectations across a diverse, global network.
- An appreciation of your position within Jacada and the broader Wilderness Group.
- Strong work ethic and passion for responsible travel, with the determination to push boundaries and inspire others.
- Excellent written and verbal communication skills.
- The ability to actively listen, show genuine empathy, and operate with humility.
- A readiness to adapt and embrace change; a willingness to support colleagues and handle operational details.
Timeline & Logistics
Recruitment Process:
- 1st Stage: A formal virtual interview hosted by the Founder & Managing Director, and a member of our Senior Leadership Team.
- 2nd Stage: A task stage with more information to follow.
Key Information
- Reporting to: Founder & Managing Director (Alex Malcolm)
- Location: London (Hybrid – typically 3 days in office, 2 days WFH)
- Salary: £58,000
- Start Date: September (Exact date TBC)
- Closing Date: 10th July 2026 (subject to application volume)
Head of Positive Impact in London employer: Jacada Travel
At Jacada Travel, we pride ourselves on being an exceptional employer that champions responsible travel and positive impact. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for personal and professional growth while making a meaningful difference in the world. Located in London, our hybrid working model allows for flexibility, ensuring a healthy work-life balance as you lead initiatives that resonate with our core values and contribute to conservation and community efforts.
