At a Glance
- Tasks: Be the go-to person for clients, creating unforgettable travel experiences across Europe and the Middle East.
- Company: Join a leading luxury tour operator with a focus on exceptional client service.
- Benefits: Fully remote role with flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Work in a collaborative, dynamic environment with a focus on conservation and cultural appreciation.
- Why this job: Turn your passion for travel into a career while making magic moments for clients.
- Qualifications: Strong communication skills and a love for travel; experience in hospitality is a plus.
The predicted salary is between 36000 - 60000 € per year.
As a leading luxury tour operator, we pride ourselves on the care and service that go into every client experience. In this role you will be the main point of contact for clients traveling in these regions, assisting before, during and after their trips, creating "Magic Moments," and ensuring an exemplary experience.
What You'll Be Doing
- Working with Travel Designers to handle client requests, details, and post-sales administration.
- Establishing rapport with clients and suppliers, acting as the company's friendly, efficient, and professional face.
- Gathering client information via email and phone, recording data in our bespoke booking system, and sharing with DMCs as needed.
- Responding to client queries promptly and ensuring they receive accurate, up-to-date destination information.
- Providing professional guidance on Jacada services (tours, restaurant reservations, special requests).
- Updating client documentation for upcoming trips, including pricing updates.
- Collecting balance payments, invoicing, and handling payments for additional services.
- Assisting with trip changes or postponements, proactively offering creative solutions.
- Designing and arranging “Magic Moments” for each trip, managing personalized perks for clients received via our referral scheme.
- Preparing final travel documents and ensuring they are sent to clients before departure.
Qualifications
- Strong relationship-building skills with clients, suppliers, and colleagues.
- Flexible, proactive, and solutions-focused attitude.
- Collaborative mindset.
- Excellent numeracy and writing skills.
- High attention to detail.
- Effective communication and time-management skills across time zones and global teams.
- Highly organised, able to multitask and prioritise work.
- Good English language skills, written and spoken.
- Experience in travel, hospitality, events, or customer service is advantageous.
- Good knowledge of Europe and the Middle East / Silk Route is advantageous but not mandatory.
- Active listening and confident communication, demonstrating empathy and self-awareness.
- Curious and open-minded attitude, viewing challenges as learning opportunities.
- Clear, actionable insight and ability to devise and implement quick solutions.
- Openness to learning and adapting as situations change.
- Flexibility to take on varied tasks and support colleagues.
- A "big picture" mindset, recognising the role within Jacada's collaborative culture.
- Collaborative team player, confident working in a self-directed, fully remote environment.
- Loves learning about local cultures and enthusiastic about all things travel.
- Shares Jacada's passion for conservation and travel with a positive impact.
Travel Concierge (Europe and MESR regions) - Based in Egypt, Morocco, or Turkey. in City of Westminster employer: Jacada Travel
At Jacada Travel, we are committed to creating unforgettable experiences for our clients while fostering a supportive and collaborative work environment. As a fully remote luxury tour operator, we offer our Travel Concierges the flexibility to work from Egypt, Morocco, or Turkey, alongside opportunities for personal and professional growth in the travel industry. Our culture prioritises exceptional customer service, teamwork, and a shared passion for travel and conservation, making us an excellent employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Concierge (Europe and MESR regions) - Based in Egypt, Morocco, or Turkey. in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with luxury services. Use platforms like LinkedIn to connect and engage with potential colleagues or mentors who can give you insider tips.
✨Tip Number 2
Show off your travel knowledge! When chatting with recruiters or during interviews, share your personal travel experiences and insights about Europe and the Middle East. This will demonstrate your passion and expertise, making you stand out.
✨Tip Number 3
Practice your communication skills! Since you'll be the friendly face of Jacada Travel, role-play common client scenarios with friends or family. This will help you feel more confident and prepared for real-life interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Jacada Travel, where we value every detail in the client experience.
We think you need these skills to ace Travel Concierge (Europe and MESR regions) - Based in Egypt, Morocco, or Turkey. in City of Westminster
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm for exploring Europe, the Middle East, and the Silk Route. We want to see that you’re not just applying for a job, but that you genuinely care about creating unforgettable experiences for our clients.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your client-focused skills and attention to detail, as these are key to being a successful Travel Concierge. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Professional Yet Friendly:Remember, you’ll be the friendly face of Jacada Travel! Use a warm and approachable tone in your written application while maintaining professionalism. This balance will show us that you can build rapport with clients and suppliers, which is essential for this role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Jacada Travel!
How to prepare for a job interview at Jacada Travel
✨Know Your Destinations
Make sure you brush up on your knowledge of Europe, the Middle East, and the Silk Route. Be ready to discuss specific locations, cultural highlights, and travel tips that could enhance a client's experience. This shows your passion for travel and your ability to provide valuable insights.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your relationship-building skills and how you've handled challenging situations with empathy and professionalism. This will demonstrate your fit for a role that prioritises exceptional service.
✨Be Proactive and Solutions-Focused
Think of potential challenges clients might face during their travels and come up with creative solutions. During the interview, share your ideas on how you would handle trip changes or unexpected issues. This proactive mindset is key in a role that requires flexibility and quick thinking.
✨Emphasise Your Organisational Skills
Since this role involves multitasking and managing various client requests, be prepared to discuss how you stay organised. Share tools or methods you use to prioritise tasks and ensure nothing falls through the cracks. This will reassure them of your ability to handle the demands of the position.
