At a Glance
- Tasks: Manage and optimise our core tech stack, focusing on HubSpot and Google Workspace.
- Company: Dynamic company in Shoreditch with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a fast-paced environment with room for career advancement.
- Why this job: Be the go-to tech guru and drive impactful improvements across teams.
- Qualifications: Experience with HubSpot and Google Workspace, plus a knack for problem-solving.
The predicted salary is between 46200 - 55200 £ per year.
We’re looking for a hands-on Business Systems Manager to take ownership of our core technology stack and drive its evolution. Your primary mission is to ensure our team (especially Sales, Operations, and Marketing) is getting the absolute maximum value from our key platforms, with a major focus on HubSpot and Google Workspace. This role is a blend of hands-on support and strategic improvement. You will spend about 70% of your time on day-to-day administration, user support, and training and about 30% on proactive process improvement and supporting strategic systems projects.
- Core Systems Administration & Support (70%)
- Platform ownership: You will be the primary technical owner and day-to-day administrator for HubSpot (Sales, Marketing, Service Hubs) and Google Workspace and any other operational and marketing martech systems we use.
- User support & troubleshooting: Friendly, go-to first-line support for all “how-to” questions, troubleshooting, and user issues.
- User training & enablement: Own the systems side of onboarding for new starters and deliver ongoing training to upskill the existing team. Create and maintain our “how-to” knowledge base and continually improve it based on feedback.
- System maintenance: Manage user permissions, ensure data integrity, audit usage, keep the platforms clean and efficient, and provide first-line support for hardware issues or procurement.
- Data security: Monitor and configure all systems to ensure data security as a key priority.
- Partner liaison: Day-to-day contact for our key platform partner agencies (e.g., HubSpot, Dialpad), internal stakeholders, and external developers for technical support and small-scale escalations.
- Systems Improvement & Project Delivery (30%)
- Process & efficiency optimisation: Identify bottlenecks and clunky manual processes, then design and implement automations (primarily in HubSpot) to improve speed and efficiency. Familiarity with Zapier is preferred.
- Systems improvement: Gather user feedback and your own insights to identify, scope, and deliver small-scale system improvements.
- Strategic project support: Key technical resource and “doer” on major systems projects (e.g., integrations, new platform rollouts). Initially support senior leadership, later grow to manage projects yourself.
- Business-to-tech translation: Interpret between teams and technical partners, turning strategic goals into actionable briefs.
What We’re Looking For (About You)
- Platform mastery: True power user with hands-on admin experience in HubSpot (Sales and Service Hubs) and Google Workspace. Know their limits, strengths, and how to make them hum.
- Natural teacher & communicator: Patient, approachable, enjoys helping others, explains complex concepts in a simple, human-friendly way.
- Efficiency-driven problem solver: Loves finding clunky processes and automating them; highly organized and “gets things done.”
- Business-to-tech translator: Instinctively understands commercial problems or user frustrations and sees system-based solutions.
- Proven experience: Track record in a role like Systems Administrator, HubSpot Administrator, or Sales/Revenue Operations, ideally in a fast-scaling company.
- Autonomous doer with growth ambition: Self-starter who manages workload and priorities, loves the weeds, and has a desire to grow into more strategic project ownership.
Reports to: Director of Sales and Operations
Working hours: Monday – Friday 10:00 – 18:00 in Shoreditch (typically 3 days in office, 2 days WFH)
Closing date: 24 November (subject to volume of applications)
Start date: January (exact date TBC)
Salary: £55,000 – £60,000 (dependent on experience)
Location: Shoreditch, London, United Kingdom
Business Systems Manager in City of London employer: Jacada Travel
Join a dynamic team in Shoreditch as a Business Systems Manager, where you'll play a pivotal role in optimising our technology stack and enhancing user experience across Sales, Operations, and Marketing. We pride ourselves on a collaborative work culture that fosters personal growth and innovation, offering flexible working arrangements and a commitment to employee development through ongoing training and strategic project involvement. With a focus on efficiency and a supportive environment, this is an excellent opportunity for those looking to make a meaningful impact while advancing their career in a vibrant London location.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with HubSpot and Google Workspace. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by researching the company’s tech stack and thinking about how you can improve their processes. Bring ideas to the table; it shows initiative and understanding of their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Business Systems Manager in City of London
Some tips for your application 🫡
Show Your Platform Mastery:Make sure to highlight your hands-on experience with HubSpot and Google Workspace. We want to see how you've used these platforms to drive value in your previous roles, so don’t hold back on the details!
Be a Natural Teacher:Since this role involves user training and support, share examples of how you've helped others understand complex systems. We love a friendly communicator who can break down tech jargon into simple terms!
Demonstrate Your Problem-Solving Skills:We’re all about efficiency here at StudySmarter, so showcase your knack for identifying clunky processes and automating them. Tell us about specific improvements you’ve made in past roles that saved time or resources.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Jacada Travel
✨Know Your Platforms Inside Out
Make sure you’re well-versed in HubSpot and Google Workspace. Familiarise yourself with their features, limitations, and best practices. Be ready to discuss how you've used these platforms in previous roles and how you can leverage them to drive efficiency.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've identified and solved clunky processes in the past. Think about specific automations you've implemented or user issues you've resolved. This will demonstrate your efficiency-driven mindset and ability to improve systems.
✨Be a Natural Communicator
Since this role involves training and supporting users, practice explaining complex concepts in simple terms. You might be asked to describe how you would onboard a new team member or troubleshoot a common issue, so be ready to showcase your teaching skills.
✨Demonstrate Your Growth Ambition
Express your desire to take on more strategic project ownership in the future. Share your vision for how you can evolve within the role and contribute to the company’s growth. This shows that you're not just looking for a job, but a career path.
