Senior Travel Designer - Latin America Specialist in London

You will be creating unique and personalised travel itineraries that showcase authentic, meaningful experiences across the Latin American region, always designed with responsible travel practices in mind. As a senior member of the team, you will play a key role in converting high-value leads into bookings by building deep, trusting relationships with our clients. Through frequent, thoughtful phone conversations, you will get to know our guests and understand their motivations and travel aspirations. You will inspire them through your extensive regional knowledge, passion for exploration, and ability to craft truly exceptional journeys. You will also deliver consistent, high-touch care before, during, and after travel.

We are looking for an experienced, curious, and genuine people-person who thrives on connecting with Jacada guests and cultivating long-lasting relationships.

What you will be doing:

• Speaking directly with guests through frequent phone calls, video calls, and email to gain a thorough understanding of their needs, interests, and passions.
• Curating sophisticated, bespoke itineraries across the Latin American region tailored to each guest — with a strong focus on sustainable, one-of-a-kind hotels, resorts, and experiences that align with responsible travel values.
• Applying advanced sales techniques to convert leads effectively and consistently, drawing on your prior experience to navigate objections, build rapport quickly, and close high-value enquiries.
• Proactively upselling premium experiences and components that elevate each journey.
• Cross-selling alternative destinations or options when initial requests are unavailable or misaligned, ensuring guest needs are always thoughtfully met.
• Managing follow-up administrative tasks promptly and accurately, including booking confirmations, invoicing, and updating CRM records.
• Cultivating strong relationships before, during, and after travel to encourage repeat business and referrals.
• Maintaining a highly organised sales pipeline and working efficiently within our CRM and systems.
• Handling challenging situations calmly and efficiently, always maintaining a solution-focused mindset that preserves a positive guest experience.
• Collaborating closely with all departments, DMCs, and suppliers across the region to ensure seamless guest experiences.
• Supporting the marketing team with editorial content, insights, and updating example itineraries for Latin American destinations.
• Offering support to team members as needed, especially during busy periods or when colleagues are away.
• Building and reinforcing caring, supportive, and professional relationships with DMCs and suppliers throughout the region.
• Travelling on FAM trips within the region — working with your team, marketing, and operations to maximise insight-gathering and delivering product training upon your return.

What you are like:

• A minimum of four years' experience in a tour operator or luxury travel environment, ideally with a focus on the Latin American region, along with extensive personal travel experience within Latin America.
• Deep, first-hand knowledge of Latin American destinations and cultures, with a genuine passion for responsible travel.
• A natural relationship-builder who is energised by speaking with guests and forming long-lasting connections.
• Someone who listens carefully, communicates thoughtfully, and considers the ideas and opinions of both guests and colleagues.
• Open-minded, continuously curious, and always keen to learn.
• A confident problem-solver who embraces challenges as opportunities.
• Supportive, positive, and aligned with Jacada's culture of wellness, care, and togetherness.
• Highly motivated, sales-driven, and able to juggle multiple tasks without compromising quality.
• Creative, innovative, and eager to push the boundaries of exceptional travel.
• Calm and composed under pressure.
• Exceptional verbal and written communication skills.
• A proactive team player who supports colleagues and contributes to collective goals.

Interview Process:

• 1st Stage: Virtual interview via Google Meet with the Head of Latin America Travel Design and the Recruitment & People Coordinator.
• Task Stage: Roleplay phone call (full details to follow).

Reports to: Head of Latin America Travel Design

Working Hours: Monday – Friday, 10am–6pm in Shoreditch (typically 3 days in office, 2 days WFH)

Start Date: 9th of March 2026

Salary: Basic salary of £34,067 plus a generous commission structure with a realistic £50,000 to £90,000 OTE (On-Target Earnings). Guaranteed minimum commission topping earnings up to at least £47,000 p.a. for the first 7 months.