Head of Positive Impact in London

At Jacada Travel, we have a responsibility to make the travel we provide an uplifting experience for all concerned, from our travellers to the places they visit and the people they meet along the way. We believe travel has the power to be immensely positive for everyone if it’s conducted responsibly. As a proud brand within the Wilderness Group, Jacada plays a key role in promoting responsible travel with a positive impact on conservation and community. Positive impact has been part of Jacada’s vision since our early years, which we’ve continued to strengthen and build on. We are seeking an inspiring, operationally strong Head of Positive Impact to lead our efforts, drive new projects and build on the solid foundations we already have. Reporting directly to the Founder & MD, you will join our SLT+ Strategy & Alignment Team. This is a senior cross-functional role for an individual who is highly skilled in project execution and stakeholder management. You must be deeply strategic yet retain the humility to roll up your sleeves, working across all departments to make positive impact the most natural and rewarding path for our guests, our partners, and our internal teams.

Key Responsibilities

• Your core focus will be to design, embed, measure, and communicate Jacada's Positive Impact strategy.
• Strengthening PI in all of our operations, advising on DMC tendering frameworks, introducing positive impact to new-hires onboarding alongside L&D, and helping educate and enable our sales teams to sell positive impact more effectively.
• Facilitate high-quality, positive impact as an integral and effortless part of the decision-making process for our clients, creating meaningful connections between our travellers and the local community or conservation efforts.
• Scope, track, and successfully deliver quarterly and annual positive impact initiatives (e.g., hotel data auditing and guest impact initiatives) on time, to budget, and in alignment with our 2030 objectives.
• Proactively manage a complex network of internal and external relationships—with regional SLT, Regional Travel Design Heads, marketing leads, external sustainability auditors, in-country DMCs, and non-profit partners.
• Partner with our Product and contracting teams to investigate the impact of our key accommodation partners, champion our hotel auditing processes, and oversee the creation of clear 'key positive impact' breakdowns to be displayed prominently on our website and client-facing materials.
• Safeguard the integrity of Jacada’s Positive Impact Principles across all product, partner, and operational decisions, managing continuous improvement mechanics.
• Work closely with counterparts at the Wilderness Group to align, measure, and communicate Jacada's contribution to broader Wilderness projects.
• Represent Jacada within key networks (including the Conscious Travel Foundation and Hotel Resilient), actively working together across the industry to share insights and elevate industry impact standards.
• Collaborate closely with our Marketing and Content teams to produce regular, authentic communications for our company and travellers, sharing our impact stories with absolute transparency.
• Comfortable speaking to media, happy to be on camera and be Jacada’s face of positive impact.

Skills for Success

• Minimum of 3–5 years' experience in a sustainability/impact-focused role, with clear project management and leadership experience (preferably within travel, hospitality, or the luxury sector).
• Proven ability to manage multi-departmental projects from concept to completion, managing timelines, coordinating resources, identifying roadblocks, and bringing stakeholders along with you.
• Exceptional interpersonal skills with a natural ability to consult, influence, and manage expectations across a diverse, global network.
• An appreciation of your position within Jacada and the broader Wilderness Group—viewing our business as a collective of different teams working together towards shared goals.
• Strong work ethic and passion for responsible travel, with the determination to push boundaries, inspire others, and bring fresh, creative ideas to the table.
• Excellent written and verbal communication skills, operating in a fair, honest, and open manner with colleagues, press, and suppliers.
• The ability to actively listen, show genuine empathy, and operate with humility, welcoming feedback and leaving ego at the door.
• A readiness to adapt and embrace change; a willingness to roll up your sleeves to support colleagues and handle the operational details alongside high-level strategy.

Recruitment Process

• 1st Stage: A formal virtual interview hosted by the Founder & Managing Director, and a member of our Senior Leadership Team.
• 2nd Stage: A task stage with more information to follow.

Key Information

• Reporting to: Founder & Managing Director (Alex Malcolm)
• Location: London (Hybrid - typically 3 days in office, 2 days WFH)
• Salary: £58,000
• Start Date: September (Exact date TBC)
• Closing Date: 10th July 2026 (subject to application volume)