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- Tasks: Provide 1st and 2nd level support for network and mobile services.
- Company: Dynamic IT company located in Dockland.
- Benefits: Competitive salary of £33,300/year and professional development opportunities.
- Why this job: Join a crucial role in ensuring customer satisfaction and service recovery.
- Qualifications: Proficiency in MS Office and network infrastructure maintenance required.
- Other info: Flexible shift work with opportunities for career growth.
The predicted salary is between 30000 - 36600 £ per year.
ITOC Support Engineer Business: Information Technology Company Location: Dockland Salary: 33,300 GBP/ year Office working All of the applicants must have an eligible visa for working in the UK. Job description As a 24×7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers\’ services in the event of faults and trouble. Carry out a variety of technical tasks to meet or exceed customers\’ expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. Contribute in delivering new services and products from an operational perspective. Execute tasks assigned by the Line Manager and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction Requirements Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio. Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization. Fluent English language skills required (verbal and written). Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries. Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested. Strong time management/multi tasking & organisational skills .Good communication with customers, colleagues and related 3rd party vendors. A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage. Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers. Strong work ethic and reliable time keeping and attendance. Ad hoc requests from your Line Manager
Shift work/IT Operation Centre Engineer employer: JAC Recruitment
Contact Detail:
JAC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift work/IT Operation Centre Engineer
✨Tip Number 1
Network, network, network! Get in touch with folks in the industry, especially those already working at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their services, and be ready to discuss how your skills align with their needs. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! As an ITOC Support Engineer, you'll need to demonstrate your ability to troubleshoot and think on your feet. Be ready to share examples from your past experiences where you successfully resolved issues under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shift work/IT Operation Centre Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Shift Work/IT Operation Centre Engineer, so highlight your relevant skills and experiences that match our needs.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! We love it when applicants tailor their documents to fit the role. Use keywords from the job description and showcase how your experience aligns with the responsibilities and requirements we’ve outlined.
Show Off Your Technical Skills: Since this role involves a lot of technical tasks, make sure to highlight your proficiency in MS Office and any relevant certifications like CCNP/CCNA. We want to see your technical prowess shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JAC Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network infrastructure, security, and server maintenance. Be ready to discuss your experience with troubleshooting at all OSI layers, as well as any relevant certifications like CCNP or CCNA. This will show that you're not just familiar with the concepts but can also apply them practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your ability to communicate effectively with both customers and colleagues, as well as your experience liaising with third-party vendors.
✨Demonstrate Flexibility and Team Spirit
This position requires a flexible approach to working hours, so be prepared to discuss your availability and willingness to adapt. Share examples of how you've contributed to team success in previous roles, showing that you're a reliable team player who can handle ad hoc requests from management.
✨Practice Your Communication Skills
Fluency in English is crucial for this role, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your verbal and written communication skills, ensuring you can convey technical information in an easily understandable way.
