Our client is looking for a proactive and organised individual to join their team as a Sales Office Administrator.
Company: Japanese food company
Start Date: ASAP
Specific Roles
Sales Order Processing and Customer Service
- Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
- Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
- Completion of product forms/ promotion forms except for quality-related information
- Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures
- Respond to various enquiries from customers
- Ensure compliance with export and international trade requirement
- Assisting sales managers when needed
- Monitor payment status for pending orders with payment issues
Logistics arrangement
- Daily communication with our warehouses and troubleshooting logistic/supply problems
- Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
- Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
- Comply with customer-specific Incoterms requirements.
Essential Requirement
- Fluent written & spoken English
- Previous experience of administration work
- Friendly and positive with customers
- Proactive problem solver
- Excellent communication skills and flexible thinking
Additional Requirement
- Fluent written & spoken Japanese, other languages desirable
- Experience handling complex export documentation.
Unfortunately, no visa sponsorships are available.
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Sales Administrator employer: JAC Recruitment
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