Manager of After Sales Service (Plumber background)

Title Manager of After Sales Service (Plumber background) Salary £50 – 63K /year + Commutation fee Location London, United Kingdom Company One of a global and famous manufacturing company Main responsibilities Carrying out repairs and maintenance on TOTO products Professional and competent customer service Co-operation with the internal sales department on customer offers (technical aspect) Documentation of work orders and timely internal reporting Independent management of external warehouses Assessment and qualification of warranty claims Coordination of orders and own service personnel (in terms of efficiency, time, costs) Contact person for claim support requests to ensure a quick and effective solution Organizing an after-sales service network Coordinating technicians to guarantee efficient order processing (territory allocation) Collaboration on cross-departmental projects Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc. The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration Requirements Valid working visa holder in the UK with no restriction and remaining 2 years Completed training as a plumber or professional experience and sound knowledge of the plumbing industry Experiences in managing subordinates Strong customer and service orientation (with consideration of economic efficiency) Knowledge of written and spoken English Flexibility and organizational talent Willingness to travel Intercultural competence and strong communication skills Sense of responsibility, independent and team-orientated work Good knowledge of MS Office applications Class B driving licence