At a Glance
- Tasks: Provide 1st and 2nd line IT support for staff queries and system issues.
- Company: Join a leading financial institute in the heart of London.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Exciting chance to work in a dynamic environment with a focus on teamwork.
- Why this job: Be the tech hero who solves problems and supports your colleagues every day.
- Qualifications: 2-3 years of IT Helpdesk experience and strong MS365 knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
- Company: Financial Institute
- Position: IT Helpdesk Analyst
- Type: Permanent
Job responsibilities
- To act as 1 st line (and 2 nd line) support in responding to problems and queries experienced by staff with respect to systems and software used by the London Branch and the Amsterdam Subsidiary.
- To undertake and support IT computer operations (including i Series).
- Day-to-day monitoring of the helpdesk system to ensure calls are responded to within the Service Level Agreement (SLA) criteria, appropriately qualify support requests, ensure adequate information is collected and resolve or assign to appropriate technical resource.
Monitor progress of all open calls.
Prepare management reports regarding performance of the helpdesk.
- To setup and deploy desktop PCs, including physical and virtual, and associated equipment.
- To assist IT technical staff in the deployment, removal and troubleshooting of IT systems.
- To assist and train staff in the use of desktop software and IT systems.
- To monitor and maintain stocks of IT hardware and consumables.
- To maintain Helpdesk records and system inventories including Asset Control.
- To undertake MS 365 administration support.
Job responsibilities
- To act as 1 st line (and 2 nd line) support in responding to problems and queries experienced by staff with respect to systems and software used by the London Branch and the Amsterdam Subsidiary.
- To undertake and support IT computer operations (including i Series).
- Day-to-day monitoring of the helpdesk system to ensure calls are responded to within the Service Level Agreement (SLA) criteria, appropriately qualify support requests, ensure adequate information is collected and resolve or assign to appropriate technical resource.
Monitor progress of all open calls.
Prepare management reports regarding performance of the helpdesk.
- To setup and deploy desktop PCs, including physical and virtual, and associated equipment.
- To assist IT technical staff in the deployment, removal and troubleshooting of IT systems.
- To assist and train staff in the use of desktop software and IT systems.
- To monitor and maintain stocks of IT hardware and consumables.
- To maintain Helpdesk records and system inventories including Asset Control.
- To undertake MS 365 administration support.
Experience
- 2-3 years of IT Helpdesk experience
- Experience of working withing financial services
- Excellent communication
- Strong understanding of MS365 technology
- Familiar with Japanese language or Japanese culture (Nice to have)
We regret to inform applicants that only shortlisted candidates will be notified.
- #UN
IT Helpdesk Analyst in London employer: JAC Recruitment
Join a dynamic and innovative team in London as a Full Stack Engineer, where you'll have the opportunity to work on cutting-edge data solutions that drive real business impact. Our collaborative work culture fosters creativity and growth, offering you the chance to enhance your skills while contributing to exciting projects alongside talented professionals. With competitive salaries, bonuses, and a commitment to employee development, we ensure that your career path is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAC Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAC Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAC Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JAC Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAC Recruitment!
How to prepare for a job interview at JAC Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
