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- Tasks: Manage IT infrastructure for retail, warehouse, and corporate environments while ensuring seamless operations.
- Company: Dynamic retail company with a focus on technology and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a tech-savvy team and make a real impact in the retail industry.
- Qualifications: 10+ years in IT infrastructure with hands-on experience in retail technology.
- Other info: Collaborative environment with a focus on continuous learning and development.
The predicted salary is between 34000 - 58000 £ per year.
Company: Retail Company
Location: London (Hybrid)
Salary: 40,000 – 70,000 GBP
Job responsibilities:
- Retail & Store Technology
- Deliver full IT setup for new store openings, refits, relocations, and pop-ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD-WAN).
- Ensure stable operations of store technology through monitoring, maintenance, and incident response.
- Support store teams with troubleshooting across devices, connectivity, POS systems, and peripherals.
- Warehouse Technology & 3PL Coordination
- Lead IT coordination for warehouse operations supported by 3PL partners.
- Ensure technical readiness for inbound/outbound operations, including: Warehouse device onboarding (scanners, RF guns, label printers), Network access, WiFi readiness, and VLAN configuration, VPN / SD-WAN connectivity between OT and 3PL environments, Firewall rules, routing updates, and IP whitelisting.
- Support integration-adjacent activities such as label printing flows, device connectivity and operational tooling.
- Act as the primary IT point of contact during warehouse onboarding, transitions, and operational changes.
- Ensure warehouse technology aligns with OT’s information security and compliance requirements.
- Office & Corporate IT
- Manage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony).
- Oversee onboarding/offboarding, account lifecycle, and access provisioning.
- Maintain device compliance via Intune/MDM and ensure security baseline adherence.
- Information Security & Compliance
- Implement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection.
- Support penetration testing activities, remediation, and alignment with HQ security standards.
- Ensure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices.
- Infrastructure Management
- Manage infrastructure across EMEA (LAN/WAN/WiFi, SD-WAN, VPN, firewalls, identity services).
- Coordinate closely with global teams to align network architecture, cloud services, and enterprise device standards.
- Support SAP technical operations such as printing, connectivity, RFC endpoints, POS → ERP feeds, and network dependencies.
- Improve infrastructure resiliency, automation, monitoring, and telemetry.
- Performance Monitoring & Reporting
- Monitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments.
- Produce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness.
- Communicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership.
- Documentation & Training
- Maintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures.
- Train retail, warehouse and office teams on IT processes, device usage and security best practices.
- Build knowledge-base articles, SOPs and IT runbooks.
- Service Delivery & Vendor Management
- Manage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners.
- Oversee incident, problem and change workflows through ticketing tools such as ServiceNow.
- Maintain a complete and accurate IT asset inventory across all EMEA sites.
Experience:
- 10+ years in IT infrastructure roles supporting multi-site retail, fashion, logistics, or hospitality businesses.
- Hands-on experience with store environments (POS, payments, scanners, WiFi, local networking).
- Experience coordinating IT activities with external 3PL warehouse operators.
- Exposure to SAP-related infrastructure topics (printing, RFC connections, connectivity).
- Strong vendor management experience.
Technical Skills:
- Core Skills (Must-Have)
- Strong hands-on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD-WAN, VPN.
- Expert knowledge of MDM/Intune, endpoint management, identity lifecycle (Entra ID/Azure AD).
- Advanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals.
- Experience coordinating with warehouse/3PL partners on: Device onboarding, Network readiness, Access provisioning, IP whitelisting and firewall rule changes.
- Strong troubleshooting across network, hardware, and device layers.
- Essential Skills
- Ability to manage end-to-end IT operations for stores, 3PL warehouses and corporate environments.
- Familiarity with SAP technical touchpoints (printing, network prerequisites, POS feeds).
- Understanding of enterprise security practices (patching, EDR, MFA, vulnerability management).
- Experience with M365, Windows, MacOS and cloud-managed enterprise systems.
- Strong documentation and process ownership skills.
- Nice-to-Have Skills
- Experience with logistics or warehouse automation technologies (RFID, handheld terminals).
- Knowledge of SD-WAN platforms (Meraki, Fortinet, Aruba).
- Familiarity with SIEM/EDR tools and penetration testing workflows.
- Basic scripting (PowerShell, Bash) for automation.
- Understanding of API connectivity and network prerequisites for integration flows.
SOFT SKILLS
- Calm, structured and customer-centric under pressure.
- Able to translate technical concepts to non-technical retail or warehouse staff.
- Highly organised and capable of managing multiple streams simultaneously.
- Strong ownership and follow-through on operational tasks.
- Collaborative with global teams and regional stakeholders.
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding.
Infrastructure Specialist - Retail Technology in London employer: JAC Recruitment
Contact Detail:
JAC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Specialist - Retail Technology in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter. Show them your enthusiasm and skills; it could lead to opportunities that aren’t even advertised yet.
✨Tip Number 3
Prepare for interviews like a pro! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have examples ready to showcase your problem-solving skills.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role and why you’d be a perfect fit.
We think you need these skills to ace Infrastructure Specialist - Retail Technology in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Specialist role. Highlight your experience with retail technology, IT operations, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your hands-on experience with networking and vendor management.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your expertise in LAN/WAN, SD-WAN, and MDM/Intune. We love seeing candidates who can clearly demonstrate their knowledge of the tools and technologies we use.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at JAC Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of retail technology, especially POS systems, networking, and device management. Be ready to discuss your hands-on experience with these technologies and how you've tackled challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in a retail or warehouse environment. Highlight your troubleshooting process and how you ensured minimal disruption to operations. This will demonstrate your ability to think on your feet.
✨Understand the Company’s Needs
Research the retail company and its technology stack. Familiarise yourself with their operations, especially around store openings and warehouse coordination. Tailor your responses to show how your skills align with their specific requirements.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You might need to communicate with non-technical staff, so being able to break things down will be key. Confidence in your communication can set you apart from other candidates.