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- Tasks: Assist with bookings, tour operations, and customer service in Japanese.
- Company: Join a dynamic Japanese travel company focused on creating unforgettable experiences.
- Benefits: Enjoy a hybrid work model and competitive salary of £25K.
- Why this job: Perfect for those passionate about travel and culture, with opportunities to use your language skills.
- Qualifications: Must be fluent in Japanese and English, with customer service experience.
- Other info: Ideal for creative individuals interested in social media and content creation.
Japanese Travel Company is seeking an Inbound Operation Assistant. Candidates should take the time to read all the elements of this job advert carefully and make their application promptly.
Location: City, Hybrid
Salary: 25K
Responsibilities:- Create/amend bookings
- Arrange guide, coach, car, entrance ticket, restaurant etc.
- Operation of the tours including emergency phone duty
- Japanese language customer service desk
- Register and maintain product information on dedicated systems
- Create and update sales materials (website, social media etc.)
- Substitute Japanese language assistant for emergency
- Customer service experience
- Native level Japanese language in oral and written communication skills are necessary
- Good English oral and written communication skills are necessary
- Destination knowledge (UK, London) is preferred
- Moderate computer literacy – experience in working with Microsoft packages is desirable
- Experience or interests in shooting & editing picture videos, posting them on SNS is preferred
Japanese Speaking Inbound Operation Assistant employer: JAC Recruitment
Contact Detail:
JAC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese Speaking Inbound Operation Assistant
✨Tip Number 1
Brush up on your Japanese language skills, especially in customer service scenarios. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with popular tourist destinations in the UK, particularly London. Having a good understanding of these locations will not only impress your interviewers but also help you in the role itself.
✨Tip Number 3
Showcase any experience you have with social media and content creation. Since the role involves updating sales materials, being able to demonstrate your skills in shooting and editing videos can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle emergencies or customer complaints, as this role requires quick thinking and problem-solving skills.
We think you need these skills to ace Japanese Speaking Inbound Operation Assistant
Some tips for your application 🫡
Understand the Role: Carefully read the job description to understand the responsibilities and requirements. Highlight key skills such as customer service experience and Japanese language proficiency that you possess.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job. Emphasise your customer service background and any experience with travel or tourism, especially in relation to the UK.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your native-level Japanese skills and how they will benefit the inbound operation team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, and that your Japanese and English communication skills are clearly demonstrated.
How to prepare for a job interview at JAC Recruitment
✨Showcase Your Language Skills
Since this role requires native-level Japanese, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both Japanese and English to show your fluency and confidence.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience and how it relates to the responsibilities of the Inbound Operation Assistant. Use specific examples to illustrate how you've successfully handled bookings or customer inquiries in the past.
✨Demonstrate Destination Knowledge
Familiarise yourself with popular destinations in the UK, especially London. Be ready to discuss your knowledge of local attractions and how you would assist customers in planning their trips.
✨Prepare for Technical Questions
Since the role involves using dedicated systems and Microsoft packages, brush up on your computer skills. Be prepared to answer questions about your experience with these tools and how you can efficiently manage bookings and customer information.
