At a Glance
- Tasks: Provide top-notch technical support and troubleshoot for international clients.
- Company: Dynamic tech company based in London with a focus on customer service.
- Benefits: Competitive salary up to £32,000, flexible hours, and career growth opportunities.
- Other info: Opportunity for international travel and a supportive work environment.
- Why this job: Join a vibrant team and enhance your IT skills while making a real difference.
- Qualifications: Strong knowledge of Windows OS, Microsoft Office, and excellent communication in English and Japanese.
The predicted salary is between 40500 - 49500 £ per year.
職務概要
当社では、一次および二次レベルのテクニカルサポートを提供し、優れた顧客サービスを実現できるヘルプデスクエンジニアを募集しています。本ポジションでは、トラブルシューティング、システム設定、ならびに国際的なクライアント向けエンタープライズIT環境のサポートを担当していただきます。
ポジション
ヘルプデスクエンジニア
勤務地
ロンドン
雇用形態
正社員（週35時間勤務）
給与
年収最大 £32,000（経験に応じて決定）
勤務時間
入社時期
- ASAP
- 職務概要
当社では、一次および二次レベルのテクニカルサポートを提供し、優れた顧客サービスを実現できるヘルプデスクエンジニアを募集しています。本ポジションでは、トラブルシューティング、システム設定、ならびに国際的なクライアント向けエンタープライズIT環境のサポートを担当していただきます。
- 主な業務内容
- 顧客に対する一次・二次レベルのトラブルシューティングを実施し、メール、電話、リモートアクセス、オンサイト対応、チャットツールを通じてサポートおよびソリューションを提供する
- ITサポートチケットシステムを活用し、案件の管理・記録を行う
- サポートベンダーと連携し、案件がクローズするまで対応を継続する
- Windows Server環境およびMicrosoft 365管理ポータルにおける一般的なIT管理業務および導入作業
- 日常的なサービス提供を含む各種IT機器・システムの設定作業
- PC、携帯電話、周辺機器の初期セットアップ
- PCおよび携帯電話へのソフトウェアインストール
- Po C（概念実証）テストおよび受入テストの実施
- ワークフロー自動化に関するサポート業務
- プリセールスおよびポストセールス活動の支援
- エンタープライズIT環境に関する要件理解、詳細設計および計画策定
- プロジェクトおよびサービス提供スケジュールの管理
- 顧客との会議に参加し、良好な関係を構築・維持する
- 安全な運用環境を維持し、システム環境を整理整頓された状態に保つ
- 導入および変更作業に関するドキュメント作成・管理
- 必要に応じて、顧客オフィスでの短期または長期のサポート業務
- 場合によっては海外出張あり
- 早番シフトへの対応、および必要に応じた営業時間外サポートへの参加
- 上長から指示されるその他の臨時業務
- 応募要件
- Windows OS、Windows Server、Microsoft Officeに関する高度な知識
- PCハードウェア、サーバー、モバイルデバイスに関する実務経験
- Microsoft Power Platform、SDP、および自動化ツールに関する知識・経験 （Microsoft PL-400認定資格保有者歓迎）
- AWSやAzureなどのクラウドサービスに関する基礎知識および実務経験があれば尚可
- クラウドサービスおよびネットワーク機器に関する知識・経験があれば尚可
- 関連資格保有者歓迎（ITIL、PC／サーバー／ネットワーク関連資格など）
- 英語および日本語でのビジネスレベルのコミュニケーション能力
- なお、選考を通過された候補者のみにご連絡いたします。あらかじめご了承くださいますようお願い申し上げます。#SA
- #J-18808-Ljbffr
Japanese Speaking Helpdesk Engineer employer: JAC Recruitment
As a leading Energy Infrastructure Investment Company based in London, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, comprehensive professional development opportunities, and the chance to work on impactful projects that shape the future of energy and infrastructure. Join us to be part of a team that values your expertise and supports your growth in a vibrant city known for its rich history and diverse opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Japanese Speaking Helpdesk Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAC Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAC Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Japanese Speaking Helpdesk Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAC Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JAC Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAC Recruitment!
How to prepare for a job interview at JAC Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
