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- Tasks: Provide 24/7 support for network, mobile, and IoT services across Europe.
- Company: Join a dynamic team in a fast-paced technical environment.
- Benefits: Competitive salary, shift allowance, and flexible work schedule.
- Why this job: Make a real impact in tech while developing your skills.
- Qualifications: Experience in troubleshooting and strong communication skills required.
- Other info: Exciting opportunities for travel and career growth await you.
The predicted salary is between 19200 - 28800 £ per year.
ITOC Support Engineer (Shift) | 24/7 Network & IoT Operations Support
We are seeking a dedicated ITOC Support Engineer to join a 24/7 operations team supporting network, mobile, and IoT services across Europe. This role is critical to ensuring service continuity, fault resolution, and operational excellence in a fast-paced technical environment.
Key Responsibilities:
- Act as 1st and 2nd line support for network/mobile/IoT services
- Monitor alerts and respond to incidents via ticketing systems, email, and phone
- Coordinate with third-party vendors, mobile operators, and internal teams
- Support remote engineers with service tests (SMS, mobile data, eCalls)
- Assist in cybersecurity incident response (e.g., malware detection)
- Perform BAU tasks (e.g., tape changes, system admin, reporting)
- Create technical documentation and proposals
- Travel across Europe for troubleshooting, maintenance, or project work
- Communicate planned/emergency maintenance and change requests
- Work within a rotating shift schedule (day/night)
Required Skills & Experience:
- Experience in troubleshooting network/server issues across OSI layers
- Familiarity with IoT/mobile networking and infrastructure maintenance
- Strong customer-facing and communication skills
- Fluent English (verbal and written)
- Proficiency in MS Office (Excel, Word, PowerPoint, Visio)
- Certifications such as CCNA, JNCIA, or equivalent are a plus
- Flexible and reliable with strong time management and multitasking skills
Working Conditions:
- Location: Docklands, London (Telehouse)
- Work Style: Shift-based (4 days on, 4 days off; 12-hour shifts including nights)
- Hours: 38.6 hours/week
- Start Date: December 1, 2025
- Salary: Up to £32,000 + £1,300 shift allowance
- Employment Type: Full-time (permanent or contract)
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IT Operation Centre Engineer employer: JAC Recruitment
Contact Detail:
JAC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operation Centre Engineer
✨Tip Number 1
Network, network, network! Reach out to folks in the industry through LinkedIn or local meetups. You never know who might have a lead on that perfect ITOC Support Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios. We want to see how you handle pressure and solve problems on the spot.
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so practice explaining complex concepts in simple terms. We love candidates who can connect with both techies and non-techies alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to join our 24/7 operations team.
We think you need these skills to ace IT Operation Centre Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network and IoT services. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the ITOC Support Engineer role and how your background makes you a perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at JAC Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network, mobile, and IoT services. Be ready to discuss troubleshooting techniques across OSI layers and share examples from your past experiences. This will show that you’re not just familiar with the concepts but can apply them in real-world scenarios.
✨Show Off Your Communication Skills
As an ITOC Support Engineer, you'll need to communicate effectively with both technical teams and customers. Practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Prepare for Shift Work Questions
Since this role involves a rotating shift schedule, be prepared to discuss your flexibility and reliability. Think about how you manage your time and handle the demands of shift work. Sharing personal strategies can demonstrate your readiness for the role.
✨Bring Your Documentation Skills to the Table
Technical documentation is key in this role. Be ready to talk about your experience creating proposals or reports. If you have samples of your work, consider bringing them along to showcase your ability to communicate technical information clearly and effectively.
