Company: Financial Institute
Position: IT Helpdesk Analyst
Type: Permanent
Location: City of London (Hybrid)
Salary: 40,000 - 45,000 GBP
Job responsibilities:
- To act as 1 st line (and 2 nd line) support in responding to problems and queries experienced by staff with respect to systems and software used by the London Branch and the Amsterdam Subsidiary.
- To undertake and support IT computer operations (including iSeries).
- Day-to-day monitoring of the helpdesk system to ensure calls are responded to within the Service Level Agreement (SLA) criteria, appropriately qualify support requests, ensure adequate information is collected and resolve or assign to appropriate technical resource.Monitor progress of all open calls.Prepare management reports regarding performance of the helpdesk.
- To setup and deploy desktop PCs, including physical and virtual, and associated equipment.
- To assist IT technical staff in the deployment, removal and troubleshooting of IT systems.
- To assist and train staff in the use of desktop software and IT systems.
- To monitor and maintain stocks of IT hardware and consumables.
- To maintain Helpdesk records and system inventories including Asset Control.
- To undertake MS 365 administration support.
Job responsibilities:
- To act as 1 st line (and 2 nd line) support in responding to problems and queries experienced by staff with respect to systems and software used by the London Branch and the Amsterdam Subsidiary.
- To undertake and support IT computer operations (including iSeries).
- Day-to-day monitoring of the helpdesk system to ensure calls are responded to within the Service Level Agreement (SLA) criteria, appropriately qualify support requests, ensure adequate information is collected and resolve or assign to appropriate technical resource.Monitor progress of all open calls.Prepare management reports regarding performance of the helpdesk.
- To setup and deploy desktop PCs, including physical and virtual, and associated equipment.
- To assist IT technical staff in the deployment, removal and troubleshooting of IT systems.
- To assist and train staff in the use of desktop software and IT systems.
- To monitor and maintain stocks of IT hardware and consumables.
- To maintain Helpdesk records and system inventories including Asset Control.
- To undertake MS 365 administration support.
Experience:
- 2-3 years of IT Helpdesk experience
- Experience of working withing financial services
- Excellent communication
- Strong understanding of MS365 technology
- Familiar with Japanese language or Japanese culture (Nice to have)
We regret to inform applicants that only shortlisted candidates will be notified.
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IT Helpdesk Analyst employer: JAC Recruitment
Join a dynamic and innovative team in London as a Full Stack Engineer, where you'll have the opportunity to work on cutting-edge data solutions that drive real business impact. Our collaborative work culture fosters creativity and growth, offering you the chance to enhance your skills while contributing to exciting projects alongside talented professionals. With competitive salaries, bonuses, and a commitment to employee development, we ensure that your career path is both rewarding and fulfilling.
