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- Tasks: Provide 1st level troubleshooting and hands-on desktop support for customers.
- Company: Join a dynamic IT service company located in the heart of Central London.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant office environment.
- Why this job: Be part of a tech-savvy team, enhancing your skills while making a real impact.
- Qualifications: Proficiency in Microsoft software and excellent communication skills are essential.
- Other info: Japanese language skills are a plus; eligible visa for UK work is required.
The predicted salary is between 22700 - 29000 £ per year.
Business: IT Service company
Company Location: Central London
Salary: £27,000 - £29,000 (12 months FTC)
Office working: 5 days/week
All of the applicants must have an eligible visa for working in the UK.
Job description:
- 1st level troubleshooting with customers and assist them as their escalation point of contact.
- Hands on Desktop Support.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's Network and PC.
- Network/PC/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
Requirements:
- Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
- Excellent written and verbal communication skill in English.
- Japanese is nice to have.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
IT helpdesk employer: JAC Recruitment
Contact Detail:
JAC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT helpdesk
✨Tip Number 1
Brush up on your technical skills, especially in areas like Microsoft WIN 10/11 and cloud services such as AWS and Azure. Being able to demonstrate your hands-on experience with these technologies during the interview will set you apart.
✨Tip Number 2
Practice your communication skills, particularly in English, as you'll need to explain technical issues clearly to customers. If you have any proficiency in Japanese, be sure to highlight that, as it could give you an edge.
✨Tip Number 3
Familiarise yourself with common troubleshooting scenarios and prepare to discuss how you would handle them. This will show your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with professionals in the IT helpdesk field, especially those who work in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop support and network implementation. Emphasise any specific skills related to Microsoft WIN 10/11, Microsoft 365, and cloud services like AWS or Azure.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a good fit for the role. Mention your proficiency in English and any knowledge of Japanese, as this is a nice-to-have for the position.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include troubleshooting steps you took or how you assisted customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT helpdesk role.
How to prepare for a job interview at JAC Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in the required software and tools, such as Microsoft WIN 10/11, Microsoft 365, and cloud services like AWS and Azure. Be prepared to discuss specific experiences where you've successfully implemented or optimised these technologies.
✨Demonstrate Problem-Solving Abilities
As an IT Helpdesk Engineer, you'll need to troubleshoot various issues. Prepare examples of past challenges you've faced and how you resolved them. This will show your potential employer that you can handle the day-to-day demands of the role.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you may need to assist customers who aren't tech-savvy. If you speak Japanese, be ready to demonstrate this skill, as it could set you apart from other candidates.
✨Research the Company
Familiarise yourself with the IT service company and its values. Understanding their approach to customer service and technology will help you tailor your responses during the interview and show that you're genuinely interested in the role.
