After Sales Service Technician (Plumber background)

Title After Sales Service Technician (Plumber background) Salary £35 – 40K /year + Overtime payment + Commutation fee Location London, United Kingdom Company One of a global and famous manufacturing company Main responsibilities * Carrying out repairs and maintenance on the company products * Professional and competent customer service * Installation of the company\’s products, e.g. at in-house exhibitions * Co-operation with the internal sales department on customer offers (technical aspect) * Documentation of work orders and timely internal reporting * Independent management of external warehouses * Assessment and qualification of warranty claims * Coordination of orders and own service personnel (in terms of efficiency, time, costs) * Contact person for claim support requests to ensure a quick and effective solution * Organizing an after-sales service network * Coordinating technicians to guarantee efficient order processing (territory allocation) * Collaboration on cross-departmental projects * Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction * Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc. * The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration Requirements * Valid working visa holder in the UK with no restriction and remaining 2 years * Completed training as a plumber or professional experience and sound knowledge of the plumbing industry * Strong customer and service orientation (with consideration of economic efficiency) * Knowledge of written and spoken English * Flexibility and organizational talent * Willingness to travel * Intercultural competence and strong communication skills * Sense of responsibility, independent and team-orientated work * Good knowledge of MS Office applications * Class B driving licence