Tenancy Consultant

Tenancy Consultant

Tenancy Management Department, Client Services Division
Location: London

Salary: £28,000 - £30,000 per annum
Contract: Permanent (subject to visa status)
Working Hours: Monday to Friday, 9:00am - 5:00pm (35 hours per week)
Annual Leave: 28 days (including bank holidays)
Reporting To: Manager, Tenancy Management Department

About the Role

We are seeking a highly organised and customer-focused Tenancy Consultant to join our Tenancy Management Department. This role is responsible for managing all aspects of residential tenancy administration, renewals, compliance, and client support, with a particular focus on servicing international corporate clients and Japanese expatriates relocating to the UK.

The successful candidate will provide expert guidance to landlords, tenants, and corporate clients throughout the tenancy lifecycle, ensuring compliance with all relevant legislation while delivering an exceptional customer experience.

Key Responsibilities

Tenancy Documentation & Legal Administration

• Draft, review, and amend tenancy documentation, including:
  • Renewal Memoranda
  • Assured Shorthold Tenancy (AST) Agreements
  • Common Law Tenancy Agreements
  • Terms and Conditions of Business
  • Addenda and supplementary agreements
• Advise landlords and tenants on contractual amendments and legal implications.
• Review and explain corporate tenancy agreement templates to landlords where necessary.
• Negotiate management terms and commission rates with landlords.

Compliance & Regulatory Requirements

• Ensure all lettings comply with current legal and regulatory requirements.
• Conduct Anti-Money Laundering (AML) and Know Your Customer (KYC) checks.
• Carry out Right to Rent checks.
• Verify that all required property compliance documentation is in place, including:
  • Energy Performance Certificates (EPCs)
  • Gas Safety Certificates
  • Fire Safety documentation
  • Other relevant health and safety requirements
• Advise landlords on HMRC Non-Resident Landlord registration requirements.
• Administer tenancy deposit protection processes.

Landlord Relationship Management

• Provide professional advice on tenancy renewals, terminations, and property management matters.
• Advise landlords on property improvements to maximise appeal to our specialist client base.
• Monitor local market conditions and provide guidance on rental values and pricing strategies.
• Act as a trusted point of contact throughout the tenancy, offering ongoing support and advice.

Corporate Client & Tenant Support

• Develop a strong understanding of the needs of international corporate clients, particularly Japanese organisations relocating employees to the UK.
• Provide tenants and expatriate assignees with guidance throughout the tenancy process.
• Offer ongoing support for tenancy-related matters and day-to-day life in the UK.
• Build and maintain strong relationships through a high level of personalised customer service.

Tenancy Renewals

• Negotiate renewal terms between landlords and tenants, including:
  • Rental increases
  • Contract duration
  • Commission arrangements
  • Break clauses and release conditions
• Prepare and issue all required renewal documentation.
• Ensure statutory information is provided to AST tenants where required.

End of Tenancy & Dispute Resolution

• Provide advice to landlords and tenants on tenancy termination procedures.
• Serve appropriate notices, including Termination Notices and Section 21 Notices where applicable.
• Coordinate check-out inspections and inventory reports.
• Negotiate dilapidation claims and facilitate mutually acceptable outcomes.
• Assist landlords with tenancy deposit dispute resolution processes.

Professional Development

• Maintain up-to-date knowledge of:
  • AML regulations
  • GDPR requirements
  • Residential lettings legislation
  • Right to Rent regulations
  • Property compliance requirements
  • Deposit protection legislation
• Develop and maintain local market knowledge and an understanding of the Japanese expatriate community in the UK.

General Responsibilities

• Respond to enquiries from tenants, landlords, clients, and prospective clients by email, telephone, and in person.
• Provide services in both English and Japanese.
• Proactively resolve issues and troubleshoot tenancy-related problems.
• Undertake additional duties as reasonably required.

Person Specification

Essential Requirements

• Minimum one year's experience in residential lettings, preferably working with international corporate clients.
• Working towards ARLA Propertymark membership, including the Level 3 Award in Residential Letting and Property Management (or an equivalent qualification acceptable to the Company).
• Experience delivering high-quality, culturally sensitive service to Japanese corporate clients and senior executives.
• Business-level Japanese language skills.
• English language proficiency at CEFR B1 level or above across reading, writing, speaking, and listening.
• Excellent communication and relationship-building skills.
• Strong administrative and organisational abilities.
• Good working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.

Personal Attributes

• Professional, customer-focused, and approachable.
• Proactive, flexible, and able to work independently.
• Resilient and results-driven with strong problem-solving skills.
• Honest, trustworthy, and committed to maintaining high ethical standards.
• Able to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to compliance.

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