Shop Supervisor

Shop Supervisor

About the role

We are seeking a proactive and motivated Shop Supervisor to help manage the day-to-day running of our store while ensuring customers receive outstanding service. This position is well suited to someone with a strong interest in retail, food, and Japanese culture, who enjoys leading a team and working in a dynamic environment.

As a Shop Supervisor, you will play a key role in supporting store success by coordinating daily operations, maintaining excellent presentation and service standards, and helping the team meet both sales and operational objectives.

Responsibilities

• Provide a high standard of customer service and ensure every visitor enjoys a positive shopping experience.

• Lead, coach, and support team members, helping them achieve performance and customer service goals.

• Professionally manage customer enquiries, feedback, and complaints.

• Share product knowledge and encourage sales of Japanese food, beverages, and retail items.

• Represent the brand positively and consistently uphold service excellence.

• Assist with core store activities, including cash handling, opening and closing procedures, and stock management.

• Track inventory levels and ensure products are replenished efficiently.

• Monitor stock rotation and conduct routine date checks to maintain product freshness and quality.

• Ensure displays are visually appealing and merchandising standards are maintained.

• Contribute to promotional campaigns, seasonal events, and other sales-driving activities.

• Follow all food safety, hygiene, health, and safety policies.

• Keep both customer-facing and staff-only areas clean, tidy, and well maintained.

• Adhere to company procedures and safe manual handling practices.

• Promote strong communication and teamwork to maintain a positive workplace culture.

Requirements

We would like to hear from applicants who have:

• Previous experience in a supervisory capacity within retail, hospitality, or a food-related environment.

• A genuine commitment to delivering exceptional customer service.

• Excellent interpersonal and leadership abilities.

• The ability to remain organised and effective in a fast-moving workplace.

• Strong problem-solving and organisational skills.

• Knowledge of the Japanese language.

• An interest in, or understanding of, Japanese cuisine, products, and culture.

Preferred Qualifications

• Food Hygiene and Health & Safety certification or related knowledge.

• Experience with stock control processes and visual merchandising techniques.

Benefits

• Casual dress policy

• Company events

• Workplace pension scheme

• Free or discounted meals

• Employee discount programme

• Opportunities for salary increases

Additional information

• The role may involve working at the clients different locations required.

• Availability to work flexible shifts, including weekends and public holidays, is essential.

• Relevant training will be provided where needed.

Join our team and help bring authentic Japanese food, products, and cultural experiences to customers every day.

Salary

£27,000 - £29,000 per annum

Experience

• At least one year of supervisory experience preferred

Language

• Japanese language skills preferred

Eligibility

• Right to work in the United Kingdom preferred

Location

• On-site role

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