Service Coordinator （Administrator position)

Overview

Service Coordinator (Administrator position)

Full-time, Permanent position

Salary: GBP 25-28K + Bonus

Location: Havant, Hampshire / Office-based

They are now looking for an independent, motivated, and self-driven Service Coordinator to join their team in Havant, Hampshire.

This is a crucial role involving communication with their service coordinators and technicians worldwide to support customers\\\’ vessels. The company enjoys exceptionally high customer satisfaction and a strong reputation, which is built on the daily efforts of their service coordinators. This role is of great importance and offers both meaning and fulfilment.

Company:

A world leader in marine electronics company. They provide services across a range of markets, including commercial and deep-sea fishing, yachts and superyachts, land and marine-based security, and safety and environmental systems. They also supply marine equipment such as radar, sonar, fish finders, GPS, and navigational instruments.

Reporting to:

Service Coordination Manager, the successful candidate will be expected to take ownership and provide exceptional coordination for the repair of a variety of products across a wide range of vessels.

Responsibilities

• Organising the attendance of their trained engineers to vessels and sites worldwide for the installation, repair, and support of company products
• Managing the end-to-end process – from initial customer contact, quoting, follow-up and amendments, order acceptance, service delivery, job closure, and invoicing within company systems
• Identifying and recording common faults and handling incoming service requests
• Providing accurate feedback to customers on coordinated works
• Collaborating with Sales, Engineering, and Product teams to implement support services for new products and ensure high-quality aftersales service
• Assisting in implementing procedures to ensure accurate recording and management of departmental functions
• Building strong relationships with new and existing customers, parent companies, and international and UK dealers
• Ensuring the highest possible customer satisfaction for their brand globally

Requirements

• Experiences in Administrator, ideally including coordinating engineers
• Strong interpersonal communication skills, both written and verbal
• Ability to understand technical documentation and administrative systems
• Working knowledge of commercial marine equipment and understanding of industry compliance procedures is desirable
• Excellent organisational and multitasking abilities
• Technically minded with a commitment to delivering exceptional customer service and support
• Capable of building long-term relationships with both existing and new customers
• Experience in business development and workflow structuring would be beneficial
• A good standard of general education – A-levels or equivalent preferred

Benefits

• 33 days annual leave including bank holidays
• Employer-matched pension contributions
• Life insurance
• Access to company healthcare scheme
• Free on-site parking