At a Glance
- Tasks: Welcome passengers and ensure a smooth travel experience at Heathrow Airport.
- Company: Join a leading airline with a focus on exceptional customer service.
- Benefits: Competitive salary, annual leave, medical cover, and flight discounts.
- Other info: Opportunity for career growth and potential contract extension.
- Why this job: Be part of a dynamic team and make travel enjoyable for everyone.
- Qualifications: Customer service skills, computer literacy, and GCSE Maths & English.
The predicted salary is between 28000 - 33000 £ per year.
Overview
We are looking for a passenger service agent (Japanese skills advantage).
Job Details
- Position: Passenger service agent
- Salary: 28K～33K GBP per annual (Depends on experience). Including Shift Allowance, in addition to this we offer a non-guaranteed annual bonus of equivalent to around one month salary.
- Job Type: 2-year Fixed Term Contract with a potential to be extended depending on business and performance
- Location: Heathrow Airport
- Office Hours: 37.5 hours per week and you are expected to work shifts according to the rotating roster drawn up by the Departmental manager that includes shift work and weekends
- Start Date: October / November 2025
Job Content
- Give passengers a warm welcome and a positive experience
- Carry out Passenger Service duties for both arrival and departure flight handling
- Check-In passengers ensuring security compliance and document checks are carried out accurately
- Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
- Special Services, arrange meet and greet for VIP’s
- Departure Flight preparation, seat planning
- Arrival Flight preparation and Departure Gate reconciliation Handling
- Host and supervise check-in facility & Staff
- Flight Management
- Monitor flight status to take necessary action including connection flights
- Lost & Found enquires, Baggage Services
- General Office housekeeping and tasks
Essential Skills
- Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
- Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
Desirable Skills
- Japanese language
- Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
- GCSE Maths & English grade C or above, or equivalent
- Certificate or NVQ qualification in customer service, or equivalent
- Previous Airline/Ground Handling experience
Benefits
- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave)
- Discounted private medical cover
- Defined Contribution Pension
- Group Life cover
- Discounts on flights and more
Language Skills
Fluent in English. Japanese language is an advantage.
VISA
All applicants must have the right to work in the UK as the Company is not able to offer visa support.
Passenger Service Agents in City of London employer: JAC Recruitment (UK) Ltd.
Join our dynamic team at Heathrow Airport as a Passenger Service Agent, where we prioritise a supportive work culture and employee growth. With competitive salaries, generous annual leave, and unique benefits like discounted flights, we foster an environment that values customer service excellence and teamwork. This role not only offers the chance to engage with diverse passengers but also provides opportunities for career advancement in a vibrant airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agents in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAC Recruitment (UK) Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAC Recruitment (UK) Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Service Agents in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAC Recruitment (UK) Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at JAC Recruitment (UK) Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAC Recruitment (UK) Ltd.!
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
