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- Tasks: Conduct training sessions and develop programmes to enhance customer service skills.
- Company: Join a dynamic team focused on exceptional hospitality and customer care.
- Benefits: Permanent position with opportunities for professional growth and development.
- Why this job: Make a real difference in customer experiences for Japanese expatriates.
- Qualifications: Experience in hospitality and strong team management skills required.
- Other info: Promote a culture of excellence and attention to detail in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Sales Trainer who embodies the spirit of Japanese "Omotenashi" and can deliver high‐quality service training. The ideal candidate will have experience in the hospitality industry and be capable of guiding teams to provide exceptional customer care, particularly for Japanese expatriates.
Key Responsibilities
- Conduct training sessions for staff on professional email and phone etiquette for Japanese clients
- Develop and implement training programs to ensure high standards of customer service
- Manage and mentor team members to improve overall performance
- Promote a culture of hospitality and attention to detail
Requirements
- Previous experience in the hospitality industry (hotel or airline experience preferred)
- Proven team management experience
- Strong understanding of Japanese customer service standards and ability to teach them
- Excellent communication skills
Preferred Qualifications
- Experience in delivering customer service or hospitality training
- Business‐level English language skills
Sales Trainer in London employer: JAC Recruitment (UK) Ltd.
Contact Detail:
JAC Recruitment (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Trainer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Sales Trainer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Japanese customer service standards. Be ready to share examples of how you've implemented these in past roles, especially if you've got experience in hotels or airlines.
✨Tip Number 3
Showcase your training skills! If you get the chance, conduct a mock training session during your interview. This will demonstrate your ability to engage and educate others, which is key for a Sales Trainer.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Sales Trainer in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to provide exceptional service, especially if it relates to Japanese clients.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in training and team management. We want to see how your background aligns with our focus on high-quality service and customer care.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. Remember, we appreciate excellent communication skills, so show us what you've got right from the start!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Know Your Omotenashi
Familiarise yourself with the concept of 'Omotenashi' and how it applies to customer service. Be ready to discuss how you can embody this spirit in your training sessions, as it’s crucial for the role.
✨Showcase Your Hospitality Experience
Prepare specific examples from your previous roles in the hospitality industry. Highlight situations where you delivered exceptional service or trained others, as this will demonstrate your capability to guide teams effectively.
✨Master Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Consider role-playing common training scenarios to showcase your ability to teach professional email and phone etiquette.
✨Emphasise Team Management
Be ready to discuss your experience in managing and mentoring team members. Share success stories that illustrate how you’ve improved team performance and fostered a culture of hospitality.
