At a Glance
- Tasks: Provide top-notch customer support and execute transactions for Japanese clients in EMEA.
- Company: A leading Japanese bank based in London with a dynamic work culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Flexible environment with great potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer relations.
- Qualifications: Experience in customer-facing roles and strong teamwork skills required.
The predicted salary is between 30000 - 40000 £ per year.
ロンドンを拠点とする日系の銀行にて、EMEA地域の日本法人顧客を対象とするカスタマーサポートと取引実行のアソシエイトを募集しています。
主な業務内容
- 顧客対応・問い合わせ対応
- 送金、融資、定期預金、為替などに関する問い合わせ対応
- 口座関連や取引に関する問題解決
- 取引サポート・実行
- 定期預金やローンなどの取引の実行
- 顧客との折衝・調整業務
- 社内連携・調整
- 社内各部門と連携し、顧客対応を円滑に実行
- 拠点間の情報共有および協働体制の構築
- 規制・事務対応
- 規制要件を理解し、顧客の各種手続きをサポート
- 日常業務および取引に関する事務処理の管理
- インシデント対応
- 銀行側の不具合や問題の影響分析
- 顧客への説明およびフォローアップ
- 業務改善・効率化
- 業務プロセスの改善提案・実行
- オペレーション効率の向上分析
- 顧客データや市場情報の収集・分析
- インサイト提供（市場動向、顧客状況など）
必須条件
- 顧客対応（Customer-facing）の業務経験
- チームでの業務経験
- 日本語・英語ともにビジネスレベル
- Microsoft Office（Excel / Word）の基本スキル
- マルチタスク能力
歓迎条件
- コーポレートバンキングなど金融機関での業務経験
求められる人物像
- 思考力・実務力
- 論理的かつ正確に分析できる
- 優先順位をつけて計画的に業務を遂行できる
- 課題解決力と実行力がある
- 主体性・柔軟性
- 業務改善やアイデアを主体的に提案できる
- 環境変化に柔軟に対応できる
- オーナーシップを持って行動できる
- 対人スキル
- 社内外の関係者と円滑に協働できる
- 交渉力・調整力・影響力がある
マインドセット
- 誠実で責任感がある
- 高い目標に挑戦する意欲がある
- チーム全体の成果最大化に貢献できる
Japanese Speaking Customer Relations Associate in London employer: JAC Recruitment (UK) Ltd.
As a leading Japanese bank based in London, we pride ourselves on fostering a collaborative and inclusive work culture that values employee growth and development. Our team-oriented environment encourages innovative thinking and offers comprehensive training opportunities, ensuring that our associates are well-equipped to provide exceptional customer support to our EMEA clients. With competitive benefits and a commitment to work-life balance, we are dedicated to creating a rewarding workplace for those seeking meaningful careers in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Japanese Speaking Customer Relations Associate in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JAC Recruitment (UK) Ltd.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Japanese Speaking Customer Relations Associate in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JAC Recruitment (UK) Ltd..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JAC Recruitment (UK) Ltd.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JAC Recruitment (UK) Ltd..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JAC Recruitment (UK) Ltd. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JAC Recruitment (UK) Ltd. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
