At a Glance
- Tasks: Provide 1st and 2nd line IT support for corporate users in a dynamic environment.
- Company: Join a leading tech company in London with a focus on innovation.
- Benefits: Competitive salary up to £35,000, flexible hours, and career growth opportunities.
- Other info: Work in a collaborative team and enhance your skills with ongoing training.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Experience in IT support, strong Windows and Microsoft 365 knowledge required.
The predicted salary is between 30000 - 35000 £ per year.
Location: London, UK
Employment Type: Permanent, Full‑time (35 hours per week, 08:00–16:00 or 09:00–17:00)
Salary: Up to £35,000 (depending on experience)
Start Date: ASAP
Role Overview: We are looking for a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users. This role covers a wide range of IT support activities, including Windows and Microsoft 365 environments, device setup, and workflow support using Microsoft Power Platform.
Key Responsibilities:
- Provide 1st and 2nd line IT support via email, phone, remote access, and onsite support
- Manage incidents and service requests using IT ticketing systems
- Liaise with vendors and third parties until issue resolution
- Configure and support Windows Server and Microsoft 365 environments
- Prepare and kit PCs, mobile devices, and peripherals
- Install and maintain software on PCs and mobile devices
- Conduct proof-of-concept and acceptance testing
- Support workflow automation and applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Assist with pre‑sales and post‑sales support activities when required
- Attend customer meetings and maintain strong client relationships
- Prepare reports and documentation for customers and management
- Provide early‑shift, out-of-hours, or international support when required (emergency only)
Required Skills & Experience:
- Experience in IT support or helpdesk roles (1st/2nd line)
- Strong knowledge of Windows OS and Microsoft 365 administration
- Basic knowledge of Active Directory
- Business-level English and Japanese (written and spoken)
- Strong customer service mindset and communication skills
Preferred Skills:
- IT certifications (PC, Server, Network, ITIL)
- Basic knowledge of cloud platforms (AWS, Azure)
- Basic networking knowledge (routers, switches, firewalls)
IT position- Helpdesk employer: JAC Recruitment (UK) Ltd.
JAC Recruitment (UK) Ltd. is an excellent employer, offering a dynamic work environment in the heart of London with a hybrid working model that promotes work-life balance. Employees benefit from competitive salaries, performance bonuses, and ample opportunities for professional growth within the thriving retail sector, making it a rewarding place to advance your career in SAP S/4HANA.
StudySmarter Expert Advice🤫
We think this is how you could land IT position- Helpdesk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows OS, Microsoft 365, and any relevant tools like Power Platform. We want you to shine!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as a Helpdesk Engineer, you'll be the face of IT support. Share examples of how you've helped users in the past to demonstrate your strong communication abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT position- Helpdesk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk role. Highlight your experience with Windows OS and Microsoft 365, as well as any IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Customer Service Skills:Since this role involves a lot of client interaction, make sure to showcase your customer service mindset in your application. Share examples of how you've helped users in the past – we want to know how you handle tricky situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft 365. Be ready to discuss your experience with these systems, as well as any troubleshooting you've done. It’s a good idea to have specific examples in mind that showcase your skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to demonstrate your customer service mindset. Think of scenarios where you’ve successfully resolved issues or helped users, and be ready to share those stories during the interview.
✨Familiarise Yourself with IT Ticketing Systems
Understanding how to manage incidents and service requests is crucial. If you’ve used any ticketing systems before, mention them! If not, do a bit of research on common systems used in the industry so you can speak confidently about them.
✨Prepare for Technical Questions
Expect some technical questions related to the role, especially around Microsoft Power Platform and basic networking. Brush up on your knowledge of Power Apps, Power Automate, and any relevant cloud platforms. Being able to discuss these topics will show you’re serious about the position.
