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For Companies At a Glance
- Tasks: Provide 1st level troubleshooting and hands-on desktop support for customers.
- Company: Join a leading IT service company based in vibrant Central London.
- Benefits: Enjoy a competitive salary of up to £32,000 and a dynamic office environment.
- Why this job: Be part of a tech-savvy team that values innovation and customer satisfaction.
- Qualifications: Must be proficient in Microsoft software and have excellent communication skills.
- Other info: Japanese language skills are a plus; eligible visa required for UK work.
The predicted salary is between 19200 - 22400 £ per year.
IT Helpdesk Engineer – Japanese company
Business: IT Service company
Company Location: Central London
Salary: Up to £32,000
Office working: 5 days /week
All of the applicants must have an eligible visa for working in the UK.
Job description:
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Hands on Desktop Support.
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Network and PC implementation and optimisation.
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Understand and detailed planning and designing for customer\’s Network and PC.
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Network/PC/Desktop Security element configuration including day-to-day service delivery.
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Migration planning and execution. Support PC and Call Centre system (incl DC server).
1st level troubleshooting with customers and assist them as their escalation point of contact.
Requirements:
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Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
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Excellent written and verbal communication skill in English.
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Japanese is nice to have.
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Ability to investigate and source answers to various email and telephony enquiries about technical issues.
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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Helpdesk Engineer employer: JAC Recruitment (UK) Ltd.
Contact Detail:
JAC Recruitment (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft WIN 10/11 and AWS. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to desktop support and network configurations. Prepare to share examples of how you've successfully resolved technical problems in the past.
✨Tip Number 3
If you have any experience with Japanese companies or language skills, make sure to highlight this in conversations. Even if it's not a requirement, it can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the IT helpdesk field, especially those who work in similar environments. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop support and network implementation. Emphasise your proficiency in the required software and tools mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Helpdesk Engineer role. Mention your troubleshooting skills and any experience you have with customer service, as well as your ability to communicate effectively in English.
Showcase Technical Skills: In your application, clearly list your technical skills related to Microsoft WIN 10/11, Microsoft 365, and other relevant technologies. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Helpdesk Engineer role.
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in the required software and tools during the interview. Be prepared to discuss your experience with Microsoft WIN 10/11, Microsoft 365, and other relevant technologies, as this will demonstrate your capability to handle the technical aspects of the role.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting methods and scenarios. Practise explaining your thought process when resolving common IT issues, as this will show your problem-solving skills and ability to assist customers effectively.
✨Communicate Clearly
Since excellent communication skills are essential, practise articulating your thoughts clearly and concisely. Be ready to explain technical concepts in simple terms, especially if you're asked to describe how you would assist a customer with a technical issue.
✨Research the Company Culture
Understanding the company’s culture can give you an edge. Research the Japanese company's values and work environment, and think about how your own values align with theirs. This will help you answer questions about why you want to work there and how you can contribute to their team.
