Engagement Manager

Company: The world leading insurance AI company is looking for the engagement manager.Working Pattern: Fully RemoteLocation: Tokyo, JapanResponsibilities Client engagement management and customer success in JapanOwning the post-sale activities with clients, including implementation, on-boarding, training, driving platform adoption, and Quarterly Business Reviews, and renewals.Be a trusted advisor to drive product adoption and ensure customers are using own product to achieve full business value.Re-engineer specific customers\’ business processes to enable their adoption of AI productsWork with customers to architect impactful and value-creating solutions which can integrate and transform customers\’ business processesProject Delivery & Management Deeply understand each client\’s operations and system landscape, translating that insight into a clear, detailed requirements definitionDefine, gain agreement on, and communicate project milestones; create and maintain a pragmatic, risk-aware delivery planSafeguard team pace and quality during day-to-day execution through proactive progress tracking, early issue identification, structured root-cause analysis and solution designProof of Concept (POC) Management Work with customers to scope their needs for a POC and work with Sprout\’s tech team to define the appropriate timeframe and cost for deliveryWork with customers to prove the value of the own technology in a test case and support in driving the success of POCsAct as project manager and technical advisor for POCs to ensure success and conversion to production engagement.Strengthen customer relationships Ensure satisfaction across the customer hierarchy, from C level to daily users of the productDrive overall customer success responsibility and act as an escalation point for service issuesDemonstrate one\’s grit, tenacity, and responsiveness to the client and stay up-to-date on client detailed requests as well as strategic trendsActively identifying opportunities for cross-selling or increasing penetration, in coordination with the Business Development, Product & Research teams as neededInternal communication Become an expert at own technologies and the capabilities of machine learning and feed customer and market insights back to rest of the company, to help design the next generation of AI products for us to buildHelp inform own product roadmap within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging toolsSolution Engineering Work with customers to understand requirements and value drivers, and map these to own platform capabilitiesPerform demonstrations to bring to life capabilities for customersBuild business cases for the value outcomes that can be driven with the solutionRequirements Native-level fluency in Japanese. Advanced business-level English is also required.Proven project management and stakeholder management experience on execution/delivery side (e.g., senior project manager experience at leading consulting firms/tech companies or equivalent experience)Experience with Enterprise Solution Architecture: understanding and defining business requirements for enterprise clients and translating them into technological requirementsExcellent problem-solving skillsTenacity to tackle complex, ambiguous problems, explore all viable options, and lead the team toward resolutionStrong at relationship development across customer hierarchy, from C-level to daily users of the productStrong communication skills to bridge a gap between customers\’ needs and internal Product/Data Science/Engineering teams\’ constraints and prioritiesSelf-Starter with appetite to learn about new technology and customersThese are not essential, but it would also be great if you had: Familiarity with Artificial Intelligence concepts (e.g., Machine Learning, Natural Language Processing)

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