Assistant Manager Business Coordination

One global financial services company is looking for a Japanese Speaking Transaction Banking Associate in London. The role focuses on coordinating mid-term plans and ensuring the alignment of departmental activities with Tokyo Headquarters (THQ) strategies. This includes facilitating effective communication between stakeholders and optimizing operational processes within the department.

Key Responsibilities

• Coordinate the development, tracking, reporting, and evaluation of Key Performance Indicators (KPIs) for the Offices in Europe and the relevant departments of EHQ, ensuring alignment with THQ/EHQ Mid-term Strategy. Report to management as required.
• Facilitate communication between stakeholders to support business operations and participate in strategic discussions with THQ and European offices (Japanese for Tokyo, English for branch offices); review THQ Request of Approval (RoA) documents in Japanese written by team members.
• Take the lead in catching up on delayed KPI items and reporting updates to senior management.
• Assist the head of department to create Monthly PDCA material (in Japanese) for Tokyo executives.
• Collate and analyse business metrics including sales, revenue, costs, market share and partner information to support strategic decision-making. Report to management as required.
• Lead on proposing and implementing improvements in the department’s operations including information sharing, promotions, KPI achievement and internal processes, ensuring alignment with strategic objectives and enhancing operational efficiency.
• Manage customer complaints and response status. Escalate to management as appropriate.
• Supervise and mentor the Business Support team.
• Participate in management meetings as required to provide input on the KPIs management process as required.
• Oversee the planning and management of key conferences and meetings as required.
• Oversee internal control activities as required to ensure efficient and effective operation of the Business department.
• Liaise with THQ, Offices and departments in Europe, as required to ensure Business initiatives are implemented.
• Perform other related tasks as assigned by management and to meet business needs.
• Comply with company’s policies and procedures.

Skills and Knowledge

• Strong planning and organising skills.
• Strong analytical skills.
• Strong interpersonal, negotiation, and diplomacy skills, with a high comfort level in dealing with senior management, colleagues and advisors.
• Demonstrate initiative, attention to detail, multitasking ability, organisational skills and effective prioritization of workflow.
• Ability to execute against the strategy; drive results.
• Ability to develop and maintain relationships.
• Intermediate in the MS Office Package; advanced proficiency in MS Excel.
• Resourceful in resolving issues and solving problems, leveraging resources to get results.
• Creates an atmosphere in which timely information flows smoothly both upward and downward through the organisation.
• Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning.
• Strong presentation skills, articulate, able to communicate clearly at all levels.
• Ability to work independently and take initiative.
• Effective decision-making skills; can choose a prompt course of action amongst options involving uncertainty or risk.

Experience

• Minimum 5 years’ experience in business planning coordination or project management.
• Minimum 2 years’ experience in people supervision.
• Experience in Financial Services industry preferred but not essential.

Language

• Native level proficiency in Japanese (spoken and written) required.
• Business level proficiency in English (spoken and written) required.