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- Tasks: Provide 1st and 2nd line IT support for corporate users using ticketing systems.
- Company: Dynamic UK-based IT services company with a focus on customer satisfaction.
- Benefits: Competitive salary up to £35,000 and opportunities for career growth.
- Why this job: Join a supportive team and enhance your IT skills in a thriving environment.
- Qualifications: Strong knowledge of Windows OS and business-level English and Japanese.
- Other info: Permanent, full-time role with a customer-centric approach.
The predicted salary is between 24000 - 35000 £ per year.
A UK-based IT services company is seeking a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users. You will manage incidents using IT ticketing systems and configure support for Windows and Microsoft 365 environments.
The ideal candidate should possess strong knowledge of Windows OS, business-level English and Japanese, and a customer-centric approach.
This permanent, full-time role offers a competitive salary up to £35,000, depending on experience.
1st/2nd Line IT Helpdesk Engineer (Windows & 365) employer: JAC Recruitment (UK) Ltd.
Contact Detail:
JAC Recruitment (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Helpdesk Engineer (Windows & 365)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues with Windows and Microsoft 365. We want you to show off your problem-solving skills and customer-centric approach!
✨Tip Number 3
Don’t forget to tailor your pitch! When you get the chance to speak with potential employers, highlight your experience with ticketing systems and your ability to communicate effectively in English and Japanese. It’s all about making that connection!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace 1st/2nd Line IT Helpdesk Engineer (Windows & 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your customer-centric approach makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since business-level English and Japanese are key, make sure your application reflects your language skills. We love clear and concise communication, so keep your writing straightforward and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JAC Recruitment (UK) Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft 365. Be ready to discuss common issues and solutions, as well as any recent updates or features. This will show that you're not just familiar with the systems but also genuinely interested in keeping up with the tech.
✨Practice Your Customer Service Skills
Since this role is all about supporting corporate users, think about how you would handle different customer scenarios. Prepare examples of how you've resolved issues in the past while maintaining a positive attitude. This will highlight your customer-centric approach.
✨Familiarise Yourself with IT Ticketing Systems
Get to know the basics of IT ticketing systems if you haven't already. Being able to talk about how you would manage incidents and track progress will demonstrate your readiness for the role. If you have experience with specific systems, be sure to mention them!
✨Language Skills Matter
Since business-level English and Japanese are required, practice speaking about technical topics in both languages. You might be asked to explain a technical issue or solution in Japanese, so being prepared will give you an edge. Show off your language skills confidently!
