Position: Solution Engineer (Pre-Sales)
Location: Southeast England (Hybrid working available)
Salary: £
Company Overview
A fire safety products and systems related company is looking for a customer-focused Solution Engineer to support sales activities across the UK and international markets, including the Middle East and Europe.
This role sits within the Sales team and acts as a key technical liaison between customers and the business. You will play a critical role in presenting solutions, supporting customer engagement, and driving successful sales outcomes.
Key Responsibilities:
• Support the sales team in customer engagements by providing technical insights and product knowledge
• Deliver product presentations, demonstrations, and technical briefings to customers
• Understand customer requirements and propose suitable solutions
• Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required
• Visit customer sites when required to investigate technical or application issues and provide practical recommendations
• Act as a point of contact for escalated or complex customer queries
• Support customer onboarding and product training where required
• Represent the company at exhibitions, trade shows, and industry events
• Collaborate with internal teams to ensure smooth delivery of solutions
Requirements:
• Experience in a Solution Engineer / Pre-Sales / Sales Engineer role (or similar)
• Strong communication, presentation skills and CPD presentation experience
• Ability to explain technical concepts in a clear and customer-friendly manner
• Commercial awareness and interest in supporting sales activities
• Comfortable engaging directly with customers
• Willingness to travel occasionally (UK and international, if required)
• Experience in fire safety products or systems (physical or cyber)
• Background in engineering or technical disciplines
• Experience supporting international customers
• Additional language skills (e.g. Arabic, Swedish, Japanese) would be advantageous
*We regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Pre-Sales Engineer in Surrey employer: JAC Recruitment (UK) Ltd Careers
As a leading provider of IT services to a major Japanese banking group, we offer an exceptional work environment in London that fosters innovation and collaboration. Our culture prioritises employee growth through continuous learning opportunities and a supportive team atmosphere, making it an ideal place for C# .NET Developers to thrive. With competitive pay and the chance to work on impactful projects within a global financial powerhouse, we are committed to providing meaningful and rewarding employment.
Contact Details:
JAC Recruitment (UK) Ltd Careers Recruitment Team
