Social Media Manager in London

LONDON, UK (Hybrid Working - 3 days in the office per week) A benchmarked salary between £33,000 to £38,000 based on your level within our progression framework.

WHO WE ARE

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that’s proudly B-Corp certified, we’re consistently recognised as one of the best places to work.

WHAT YOU'LL BE DOING

• Creating standout lo-fi, social-first content by conceptualising, planning, shooting and editing directly on your phone, and using tools like Canva to quickly bring ideas to life.
• Staying plugged into culture and community by spotting trends before they blow up, scaling insights from audiences, and adapting trending formats in ways that feel authentic for each client.
• Crafting clear, engaging, and on-brand copy for posts, captions, and community management.
• Connecting brands with their communities through meaningful, always-on community management and engagement, and smart participation in cultural moments.
• Analysing content and channel performance, uncovering creative insights, and using them to guide recommendations and reporting.
• Owning the delivery of monthly and quarterly reports that clearly demonstrate impact and inform future strategy.
• Building trusted, collaborative relationships with clients, positioning yourself as their go-to social expert.
• Overseeing day-to-day social channel management - scheduling content, updating bios and links, maintaining content calendars, and ensuring all activity is consistent, accurate, and on-brand.
• Developing and maintaining comprehensive monthly and quarterly content calendars, mapping posts, publishing dates, formats, and channels.
• Staying up-to-date with social platform updates, emerging formats, and best practices to inform creative and strategic decisions.

WHO WE'RE LOOKING FOR

• You’ll have a sophisticated understanding of the platforms and be able to advise on when, where and how often content should be shared.
• You live and breathe content, and are driven by a desire to create.
• A creative thinker & writer: you’re able to work both independently and collaboratively on ideation for content across social.
• You love brands and social media: you’re fascinated by brands, how they market themselves, and use social media to do this.
• You are naturally curious about the developments of the digital world and excited by its potential.
• Pride in your work: we treat our client’s brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection.
• Real drive and ambition: you’ll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there.
• You’ll have one or more years of experience working with social media (agency-side preferable).

NO GRIT NO PEARL

No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn’t formed instantly, they’re shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.

VALUES

• Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.
• See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.
• Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.
• Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.
• Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.
• Consciously bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

BORN SOCIAL CROWD

Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

EVERYONE'S WELCOME

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

A DAY IN THE LIFE WITH US

We’ve partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.