At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join Warner Bros. Discovery, a leader in storytelling and iconic brands.
- Benefits: Earn £13.99/hour, enjoy 25 days holiday, and access exclusive content subscriptions.
- Other info: Full training provided; dynamic environment with opportunities for growth.
- Why this job: Be part of the magic at the Harry Potter Shop and engage with fans daily.
- Qualifications: Passion for customer service and a positive attitude are key; retail experience is a plus.
The predicted salary is between 28000 - 29000 € per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for enthusiastic and customer‑focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you’ll be the face of the store — welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.
Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.
What's In It For You...
- £13.99 per hour
- 25 days holiday (pro-rata)
- GymPass
- HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities...
- Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
- Create memorable, personalised experiences that inspire customers to return again and again.
- Engage customers confidently, offering product knowledge and assistance to support their visit.
- Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
- Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
- Support back‑of‑house activity, including delivery processing, stock organisation and replenishment.
- Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
- Follow all health & safety, loss prevention and cash handling procedures.
Skills & Qualifications...
- Passion for delivering great customer service.
- Positive, friendly and enthusiastic attitude.
- Ability to work at pace whilst maintaining accuracy and attention to detail.
- Strong teamwork and communication skills.
- Comfortable working in a fast‑paced, customer‑facing environment.
- Willingness to work across shopfloor and back‑of‑house areas.
- Retail experience is helpful but not essential — full training will be provided.
Working Pattern...
This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Assistant in London employer: JABARI
At Warner Bros. Discovery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Retail Assistant at our flagship Harry Potter Shop on Oxford Street, you'll enjoy competitive pay, generous holiday allowances, and unique perks like exclusive content subscriptions and staff discounts, all while being part of a team that values your growth and well-being in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in London
✨Tip Number 1
Get to know the brand! Dive into the world of Harry Potter and Warner Bros. Discovery. The more you understand their values and products, the better you'll connect with customers and show your enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with engaging customers. Remember, a warm smile and friendly attitude can make all the difference in creating memorable experiences.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples where you've worked well with others, especially in fast-paced environments. WBD values collaboration, so let that shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at the Harry Potter Shop. Don’t miss out on this magical opportunity!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to create memorable experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experience or qualities that make you a great fit for the Retail Assistant role at our Harry Potter Shop!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you stand out as a candidate. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at JABARI
✨Know the Brand
Before your interview, dive deep into Warner Bros. Discovery's history and values. Familiarise yourself with their iconic brands, especially the Harry Potter franchise. This will not only show your enthusiasm but also help you connect your answers to their mission.
✨Customer Service Focus
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can create memorable experiences for customers, as this role is all about making visitors feel welcomed and valued.
✨Show Your Enthusiasm
Let your passion shine through during the interview. Be positive, friendly, and enthusiastic about the opportunity to work in a fast-paced retail environment. Share why you love the Harry Potter universe and how that can enhance your interactions with customers.
✨Teamwork and Adaptability
Be ready to discuss how you work well in a team and adapt to changing situations. Retail can get hectic, so share stories that highlight your ability to stay calm under pressure and collaborate effectively with colleagues.
