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- Tasks: Lead the onboarding process for electric car leasing and ensure a smooth client experience.
- Company: Join Octopus Electric Vehicles, a top-rated start-up in the green energy sector.
- Benefits: Flexible salary discussions, dog-friendly office, and great employee perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of the electric revolution and make a real impact on sustainability.
- Qualifications: 2+ years in customer-facing roles, strong organisational skills, and a collaborative mindset.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching. This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintain the long-term relationship and commercial success. This role is based in our Oxford Circus office, minimum x2 days per week.
What you'll do
- Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from "signed" to "launched" successfully.
- Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches.
- Drive the customer-facing launch plans and deliver high-impact engagement activities (comms plans, webinars, engagement events).
- Establish, document, and constantly improve the onboarding "playbook" to ensure scalable and repeatable success.
- Proactively analyse data to identify and implement experience and process improvements through better materials, automation, and self-serve resources for clients.
- Become an expert on our salary sacrifice scheme, delivering timely client education and unblocking any challenges.
What you'll need
- 2+ years of B2B customer-facing experience, in onboarding, project management, account management, or another relevant role.
- Highly organised and efficient with the ability to manage a high volume of tasks simultaneously without losing attention to detail.
- Comfortable using data to tell a story and drive decision-making.
- A "Back Each Other" mentality - you thrive in a collaborative model and enjoy working across teams to deliver a great outcome.
- Confident communicator, with the ability to engage, excite and instil confidence in diverse audiences.
- A start-up mindset - you are adaptable, excited by the challenge of solving problems, improving "v1" processes and navigating a fast-paced environment.
Things to note
- We are a dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours!
- We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in.
Onboarding Executive in London employer: JABARI
Contact Detail:
JABARI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Executive in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to onboarding and customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Onboarding Executive in London
Some tips for your application 🫡
Show Your Passion for Electric Vehicles: When writing your application, let your enthusiasm for electric vehicles shine through! We want to see that you’re not just looking for any job, but that you genuinely care about making a difference in the greener future we're building.
Tailor Your Experience: Make sure to highlight your relevant experience in onboarding or project management. Use specific examples that demonstrate how you've successfully managed similar processes in the past. This will help us see how you can fit into our Customer Success team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re the perfect fit for the Onboarding Executive role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at JABARI
✨Know Your Onboarding Process
Familiarise yourself with the end-to-end onboarding process, especially for SME and Mid-Market segments. Be ready to discuss how you would manage the pipeline and ensure a smooth transition from 'signed' to 'launched'. This shows you understand the critical nature of the role.
✨Collaborate Like a Pro
Highlight your experience in working closely with teams, especially Account Executives and Implementation. Prepare examples of how you've successfully collaborated in the past to drive customer engagement and launch plans. This will demonstrate your 'Back Each Other' mentality.
✨Data-Driven Storytelling
Brush up on your data analysis skills! Be prepared to discuss how you've used data to improve processes or client experiences in previous roles. This is key for identifying improvements and showcasing your ability to drive decision-making.
✨Show Your Start-Up Spirit
Emphasise your adaptability and problem-solving skills. Share stories that illustrate your start-up mindset, particularly how you've navigated fast-paced environments and improved processes. This will resonate well with their culture of innovation and autonomy.