At a Glance
- Tasks: Provide top-notch IT support and manage end-user devices for Red Bull UK.
- Company: Join the dynamic team at Red Bull UK, a leader in the beverage industry.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Exciting projects and a vibrant work culture await you!
- Why this job: Be part of an innovative company and enhance user satisfaction with cutting-edge technology.
- Qualifications: IT education or experience, strong communication skills, and a team-oriented mindset.
The predicted salary is between 31500 - 38500 £ per year.
Red Bull UK is currently recruiting for an IT Operations Professional to be based in London, UK. The subsidiary IT Operations Professional handles all local IT Operations in the UK market and is responsible for the day-to-day IT support of end-users and focuses on continuously working towards improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.
- IT Support and Collaboration
- Ensures professional end-user IT onboarding (leveraging and contributing global standards).
- Organises/provides day-to-day IT support as well as meeting/event support if requested by the business.
- Pursues fast resolutions, including remote functions (service owner, remote service desk).
- Ensures a professional and regular IT service communication towards end-users.
- Organises and provides IT security trainings as well as useful end-user IT service trainings.
- Administrates local end-user account access and permission in relevant tools.
- Supports local Infrastructure components in cooperation with second level support partners.
- Communicates limitations, improvement or simplification ideas in current services, processes & tools effectively.
- Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for Red Bull’s IT services.
- Stays up-to-date with emerging technologies, including generative AI, exploring their compliant application within IT services and end-user support.
- End-user Devices and Hardware
- Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
- Coordinates end-user device roll out as well as device replacement cycles for client computing hardware.
- Ensures an equipment purchase process in-line with standards.
- Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
- Coordinates the RMA process for client computing and/or backend-hardware components.
- Organises needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
- Manages local network infrastructure including events by considering global standards.
- Local IT Project Coordination and Administration
- Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
- Supports local IT and/or business projects, leading defined work-packages.
- Aligns local business needs and demands pro-actively with the IT Area Europe team.
- Supports local Finance Manager in terms of IT budget planning.
- Takes over assignments, leveraging global and area specific project management methods.
- Coordinates external vendors and partners.
- Day-to-day responsibilities
- Full ownership of all meeting room and event spaces ensuring innovation and excellence.
- Owner of all RBUK Employee onboarding (hardware and inductions).
- Ownership of AV tender process for external vendors and support partners.
- Digital signage and content ownership delivering solutions and promoting a stable flow of RB related content.
- Aligning with HQ on all Windows client and MacBook topics.
- Maintains UK iPhone/iPad fleet ensuring data is accurate and support processes/guidelines are in place.
- Purchasing for all Windows client/MacBook related topics.
- Alignment with IT manager on all budget topics to ensure BP targets and budget control.
- Support and maintenance of all IT network office infrastructure ensuring maximum uptime.
- Owns IT Security topics ensuring a compliant and threat-free environment.
Your areas of knowledge and expertise that matter most for this role:
- IT education or equivalent experience.
- Proven AV specific skills – implementation and support of AV systems.
- Experience with Digital signage topics and integration.
- Prince Project management qualification or equivalent.
- Some budget experience would be advantageous.
- Strong communicator and relator, tact in dealing with end-users.
- Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services.
- ITIL v3 experience.
- Strong analytical and problem-solving skills towards IT peers around the globe.
- Team-oriented, self-motivated personality, hands-on and flexible personality.
IT Operations Professional in London employer: JABARI
At THE·TEAM, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. Located in the heart of London, we provide our employees with unique opportunities to engage with top brands and industry leaders, fostering professional growth through hands-on experiences and networking events. Join us to be part of a dynamic team where your contributions are valued, and your career can flourish in one of the most exciting sectors in the world.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Professional in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JABARI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JABARI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JABARI!
✨Direct Apply to JABARI
Let's not forget to apply directly through the JABARI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Professional in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JABARI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JABARI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JABARI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
