IT Operations Professional in London

Red Bull UK is currently recruiting for an IT Operations Professional to be based in London, UK. The subsidiary IT Operations Professional handles all local IT Operations in the UK market and is responsible for the day-to-day IT support of end-users and focuses on continuously working towards improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.

• IT Support and Collaboration
  • Ensures professional end-user IT onboarding (leveraging and contributing global standards).
  • Organises/provides day-to-day IT support as well as meeting/event support if requested by the business.
  • Pursues fast resolutions, including remote functions (service owner, remote service desk).
  • Ensures a professional and regular IT service communication towards end-users.
  • Organises and provides IT security trainings as well as useful end-user IT service trainings.
  • Administrates local end-user account access and permission in relevant tools.
  • Supports local Infrastructure components in cooperation with second level support partners.
  • Communicates limitations, improvement or simplification ideas in current services, processes & tools effectively.
  • Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for Red Bull’s IT services.
  • Stays up-to-date with emerging technologies, including generative AI, exploring their compliant application within IT services and end-user support.
• End-user Devices and Hardware
  • Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
  • Coordinates end-user device roll out as well as device replacement cycles for client computing hardware.
  • Ensures an equipment purchase process in-line with standards.
  • Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
  • Coordinates the RMA process for client computing and/or backend-hardware components.
  • Organises needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
  • Manages local network infrastructure including events by considering global standards.
• Local IT Project Coordination and Administration
  • Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
  • Supports local IT and/or business projects, leading defined work-packages.
  • Aligns local business needs and demands pro-actively with the IT Area Europe team.
  • Supports local Finance Manager in terms of IT budget planning.
  • Takes over assignments, leveraging global and area specific project management methods.
  • Coordinates external vendors and partners.
• Day-to-day responsibilities
  • Full ownership of all meeting room and event spaces ensuring innovation and excellence.
  • Owner of all RBUK Employee onboarding (hardware and inductions).
  • Ownership of AV tender process for external vendors and support partners.
  • Digital signage and content ownership delivering solutions and promoting a stable flow of RB related content.
  • Aligning with HQ on all Windows client and MacBook topics.
  • Maintains UK iPhone/iPad fleet ensuring data is accurate and support processes/guidelines are in place.
  • Purchasing for all Windows client/MacBook related topics.
  • Alignment with IT manager on all budget topics to ensure BP targets and budget control.
  • Support and maintenance of all IT network office infrastructure ensuring maximum uptime.
  • Owns IT Security topics ensuring a compliant and threat-free environment.

Your areas of knowledge and expertise that matter most for this role:

• IT education or equivalent experience.
• Proven AV specific skills – implementation and support of AV systems.
• Experience with Digital signage topics and integration.
• Prince Project management qualification or equivalent.
• Some budget experience would be advantageous.
• Strong communicator and relator, tact in dealing with end-users.
• Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services.
• ITIL v3 experience.
• Strong analytical and problem-solving skills towards IT peers around the globe.
• Team-oriented, self-motivated personality, hands-on and flexible personality.