At a Glance
- Tasks: Provide IT support and troubleshoot hardware, software, and network issues for a global team.
- Company: Join THE·TEAM, a leading player in sports, music, and entertainment worldwide.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enjoy flexible working options.
- Other info: Join a supportive team and grow your career in a fast-paced, exciting environment.
- Why this job: Be the go-to tech hero and make a real difference in a vibrant industry.
- Qualifications: Experience with IT systems, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand.
WHAT YOU WILL BE DOING
- Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems
- Log call / walk-up activity
- Range of administration duties, including logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments
- Assisting with office moves and a wide range of other possible projects
- Resolve more complex issues requiring detailed systems and applications knowledge
- Recognise and escalate more difficult problems to Tier 3 support
- Install operating system software, patches and upgrades
- Analyse, troubleshoot and resolve hardware, software and network issues
- Configure, optimise and monitor operating system software and servers
- Liaise with suppliers to organise repairs and other admin
- Assist with and support on-site and remote Events
THE SKILLS AND EXPERIENCE YOU NEED
- Experience of the following systems and processes are highly beneficial:
- Fresh Service ticketing system, including back-end development
- Active Directory/Windows, Exchange Online, Azure and Office 365 Administration
- Mobile Device Management platforms (Intune, Kandji)
- Large format printers
- Remote/Mobile access facilities: RDP, Outlook Web Access, VPN
- Dell/Apple/Windows Surface Hardware
- Mainly iPhone/iOS but some Android mobile phones
- Apple Macs running variety of OS
- Box.com for file storage and management
- O365 Desktop Tools (Outlook, Word, Excel, etc)
- Network Infrastructure Understanding and Troubleshooting
- Server Management / Patch Management
- Backup / Restore (Tape, Virtual)
The successful individual will have the following attributes:
- Enthusiastic approach to problem solving
- Communication: Telephone manner, email, and face to face
- Flexible approach to tasks
- Speaking with non-technical people, from junior positions to the most senior
- Team Player: Always happy to help others whenever and wherever needed
- Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
IT Coordinator/ Helpdesk Technician in London employer: JABARI
At THE·TEAM, we pride ourselves on fostering a dynamic and inclusive work environment that thrives on collaboration and innovation. As an IT Coordinator/Helpdesk Technician in our vibrant Los Angeles headquarters, you will not only have the opportunity to support a diverse range of global clients in sports, music, and entertainment but also benefit from ongoing professional development and a culture that values your contributions. Join us to be part of a passionate team where your skills will make a meaningful impact in a fast-paced and exciting industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator/ Helpdesk Technician in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Get a friend to throw some questions your way or use online resources to simulate the experience.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with systems like Active Directory or Fresh Service, be ready to discuss specific examples of how you’ve used them to solve problems. Real-life stories make you stand out!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining THE·TEAM. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace IT Coordinator/ Helpdesk Technician in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT and problem-solving shine through. We want to see that you're excited about the role and ready to tackle challenges head-on!
Tailor Your Experience:Make sure to highlight your relevant experience with systems like Active Directory, Office 365, and any ticketing systems you've used. We love seeing how your background aligns with what we do at THE·TEAM.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at JABARI
✨Know Your Tech Inside Out
Make sure you brush up on the specific systems mentioned in the job description, like Fresh Service and Active Directory. Being able to discuss your experience with these tools will show that you're not just a good fit, but that you can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues in the past. Whether it's troubleshooting hardware or resolving software glitches, having a few stories ready will demonstrate your hands-on experience and enthusiasm for problem-solving.
✨Practice Your Communication Skills
Since you'll be dealing with a range of people, from tech-savvy colleagues to those who might struggle with IT, practice explaining complex concepts in simple terms. This will highlight your ability to communicate effectively, which is key for this role.
✨Be Ready for Teamwork Questions
Think about times when you've worked as part of a team, especially in high-pressure situations. The interviewers will want to see that you're a team player who can collaborate and support others, so have some examples ready to share.
