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- Tasks: Delight customers by providing top-notch support and solving queries about our EV platform.
- Company: Join Octopus Electroverse, a leading player in the electric vehicle charging revolution.
- Benefits: Flexible working options, competitive salary, and a vibrant company culture.
- Other info: Exciting career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a fast-growing team making EV ownership simple and accessible.
- Qualifications: Great communication skills and a passion for helping customers.
The predicted salary is between 30000 - 40000 £ per year.
About Octopus Electroverse
We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging.
About the role
We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat and get stuck in with operational processes. This role is based in the London office, with the option to work from home 2-3 days a week, with standard hours of 37.5 Monday - Friday.
What You'll Do...
- Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand.
- Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers.
- Dig in to the technical side of the product as you solve customer queries.
- Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms.
- As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers.
- Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow.
What You'll Need...
- You’re someone who gets real energy from talking to customers and helping figure out solutions.
- Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to.
- Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team.
- Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team.
- Prior knowledge of EVs & EV tech isn’t required, but an interest in and desire to know more about the industry is important.
Why else you'll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
- We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.
- Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
- We’ve also been placed in the top 10 companies for senior leadership.
If this sounds like you then we'd love to hear from you.
P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at talent@octoenergy.com. We’re happy to help!
Customer Operations Specialist in London employer: JABARI
Contact Detail:
JABARI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Octopus Electroverse, their mission, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to customers a lot, try role-playing different scenarios with friends or family. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! If you see something on their website or social media that sparks your interest, don’t hesitate to bring it up during your conversations. It shows you're engaged and genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company culture and values while you’re at it.
We think you need these skills to ace Customer Operations Specialist in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who can connect with our customers, so a friendly tone goes a long way.
Tailor Your Application: Make sure to tailor your application to the role of Customer Operations Specialist. Highlight your fantastic written communication skills and any relevant experience you have in customer service. We love seeing how you can adapt your tone based on the audience, so give us examples!
Be Organised: We’re growing fast, and we need someone who can keep up! In your application, mention how you stay organised and manage day-to-day communications. Show us that you can juggle tasks and are ready to dive into new challenges as they come up.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Octopus Electroverse!
How to prepare for a job interview at JABARI
✨Know Your Stuff
Familiarise yourself with Octopus Electroverse and its mission. Understand the basics of electric vehicles and the customer experience they offer. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since you'll be interacting with customers via email and chat, practice your written communication. Tailor your tone to different audiences and ensure clarity in your responses. Consider preparing examples of how you've successfully communicated in past roles.
✨Be Ready for Technical Questions
Brush up on any technical aspects related to the role. You might be asked about handling data or troubleshooting issues. Don’t worry if you’re not an expert; just demonstrate your willingness to learn and adapt to new technologies.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've resolved customer issues or improved processes. Be prepared to discuss these examples during the interview, as they’ll highlight your ability to think on your feet and contribute to the team’s success.