Amazon Marketplace Manager in London

LONDON, UK (Hybrid Working - 3 days in the office per week) A benchmarked salary between £35,270 to £41,770. Your salary level is determined by skills and experience within our progression framework.

COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

The Amazon Marketplace Manager is a pivotal role within the Retail Media team, perfect for an analytical and proactive professional dedicated to the commerce landscape. You will be responsible for the day-to-day management and performance of a diverse portfolio of client accounts across platforms like Amazon, Walmart, Target and other Retail Media Networks. Your primary focus is translating high-level strategy into flawless execution, ensuring all SKUs are retail-ready and media campaigns are optimised for growth. In this role, you will collaborate with our global Croudie Network to ensure scalable, high-quality delivery. You will act as a guardian of best practices, bridging the gap between Amazon Vendor/Seller operations and advertising performance. This position requires technical expertise across RMN consoles, exceptional client service, and the ability to identify incremental opportunities within your portfolio to drive both client and agency success.

RESPONSIBILITIES

• Campaign Management

• Tactical Execution & Optimisation: Execute end-to-end Marketplace strategies across Amazon and other RMNs (Walmart, Target, Tesco etc.). This includes performing keyword-level analysis of SKU viability and managing the daily health of client Account Development Plans.
• Retail Readiness & Content: Manage the retail readiness of your portfolio by auditing PDPs for conversion. You will oversee the deployment of Brand Registry, seasonal content adaptations (copy, imagery, video), and the creation of custom Brand Stores to ensure a premium shopper experience.
• Full-Funnel Campaign Delivery: Manage the day-to-day setup and optimisation of Sponsored Ads, Video, and DSP campaigns. You will implement audience strategies- from re-engaging cart abandoners to building high-value lookalikes- ensuring all placements align with client inventory levels and promotion planning.
• Operational & Vendor Management: Navigate both Vendor and Seller Central environments, handling day-to-day operational tasks such as inventory troubleshooting and pack-size analysis. You will support the Senior Manager in preparing data for JBP negotiations and competitor media investment audits.
• Reporting & Insights: Provide full-funnel visibility by analysing performance across the journey (DSP, Sponsored Ads, and CTV). You will move beyond last-click analysis to report on the touchpoints that truly drive conversion, providing actionable smart optimisation recommendations to maximise ROI.

Data & Reporting

• You will provide comprehensive campaign reporting and measurement on the effectiveness of all activity.
• You will ensure all client reports are delivered on-time and to a high standard of accuracy.
• You will analyze campaign data to identify key insights, trends, and opportunities for performance improvement.
• You will share learnings and results with the wider Retail Media, Programmatic, Paid Social, PPC, and Analytics teams to drive performance and efficiencies.

Croudie Network & Internal Processes

• You will play an active role in defining best practice and creating scalable processes for the team.
• You will stay up to date with new market tools and opportunities that could support client strategy or our product offering.
• You will effectively delegate and manage tasks through the Croudie Network to ensure efficient and high-quality delivery.
• You will share new industry developments and opportunities with the wider team to foster a culture of innovation.

Client Service & Team Support

• You will work with wider teams to deliver on the Account Development Plans (ADPs) for each client to sustain and grow performance.
• You will act as a key point of contact for your clients, advocating for the retail media strategy and building strong relationships.
• You will provide support and direction to Account Executives within the team, aiding in their development.
• You will collaborate effectively with other channel teams to ensure an integrated approach to client strategy and service.

PERSON SPECIFICATION

• Experience in digital marketing with strong retail media knowledge (Amazon Ads, Skai, Google Analytics, Amazon Marketing Cloud)
• Analytical and data-driven, able to turn insights into optimised campaigns and measurable results
• Skilled at managing client budgets, expectations, and delivering campaigns that hit targets
• Confident working with a variety of stakeholders to deliver high-quality, scalable campaigns
• Excellent communicator with a collaborative approach, able to mentor junior colleagues and work across teams
• Curious and proactive, staying ahead of industry trends, tools, and opportunities
• Thrives in a fast-paced, client-focused agency environment with a mix of technical, commercial, and strategic responsibility

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office chair and home office screen
• Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee
• Weekly treat: Enjoy a complimentary lunch on us every week
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact